Jira Automation: Find the smart value for a field to build complex automation rules

Fabian Lim

 

In this tutorial, we share 3 simple steps on how to find the right smart value syntax for any custom field in your ticket to create complex automation rules.  

Step 1: Identify which information you would like to capture

• Identify a specific field you want to capture.  In this example, it;s the Time to Resolution's SLA Breach Date and Time:

Step 2: View the JSON representation of your issue

• Use the following URL to view the JSON representation of your issue: https://<yourinstanceurl>/rest/api/2/issue/<issuekey>?expand=names (Consider downloading an extension or tool to format your JSON data so that it’s easier to read.)

• Navigate to the field value you want to display in your rule 

• Determine the hierarchy required to get the value you need

• Smart Value: {{issue.customfield_10033.ongoingCycle.breachTime.friendly}}

Step 3: Validate with the Log Action

• Use the manual trigger with the Log action to print the smart value

• Execute the rule and go to the audit log

Below is the full video tutorial:

https://www.youtube.com/watch?v=4pnUWAY-dMQ

Thanks,

Fabian

Bill Sheboy

These steps are also described here in the documentation for automation rules: 

Cloud: https://support.atlassian.com/cloud-automation/docs/find-the-smart-value-for-a-field/
Server/Data Center: https://confluence.atlassian.com/automation/find-the-smart-value-for-a-field-993924665.html

Also of note: smart values are context, name, spacing, and case-sensitive.  When a smart value does not work as expected, it may just be a typo (or wrong place in the structure) and so the above documentation can help confirm/exclude that possibility.