Sebastian Krzewiński Community Champion

Hello! I have a JSM project where tickets are shared between customers inside same organisation. Now I need to find a way to notify each organisation member about e.g. comment in a ticket (yes, in that particular case spamming is an option). What I found so far is that each organisation member can turn on notification in a…

Hello Community! I have a question regarding improving data quality in Confluence. Do you know any tips&tricks how I (confluence admin) and space owners/admins can do to improve data quality? I know that in each space there are some insights that can be useful but what else users can do (labeling, using automation,…

Hi! Is there any way to create charts which base on confluence databases? I want to replace some of my tables with Confluence DB. Thanks!

Hi! I’m trying to figure out if below scenario is doable in Jira with automation or I need app for that. Scenario: * every day user from certain group (let’s say that group name will be jira-team) need to logged 8 hours in tickets * Jira need to check it and at the end of the day should send mail to each users if they…

Hi! I'm trying to setup automation rule which will be creating or editing existing Jira ticket based on incoming webhook data. I created a rule with 'Incoming webhook' trigger and I'm able to catch incoming data to configured webhook. Example data for webhook looks like: { "title":"Test 1", "ticketID":"78229s",…

Hi! I'm looking the way to achieve below scenario in my JSM: * one portal need to be available without login * rest of available portals need to be available with login I configure access without login by check "Customers can access and send requests from the portal without logging in" in JSM global Customer access but…

Hi! I want to create behaviour and I'm struggling with condition based on label field. Does anyone have an example how to use label field in behaviour condition. In my case if label field will match with value then description field should be pre-filled. Regards, Seba

I'm looking for solution that helps me export data from jira (selected projects and fields) to Snowflake. I'm consider write some scripts to do that but maybe there is a solution which do that. Regards, Sebastian

Hi I'm looking for a solution that I will be able to show/edit fields dynamically based on select field. I was able to make it for request forms on portal via forms but I want to make similar thing for internal create screen. Is it somehow possible? Regards, Seba

Hi I have a screen with below fields: - ABC - select list field with values A and B - Field1 - text field - Field2 - text field - Field3 - text field - Field4 - text field Logic is simple: - when in ABC field user will pick value A, then fields Field1 and Field3 should be visible - when in ABC field user will pick value B,…

Hi! My name is Sebastian and I'm Atlassian Certified Administration Expert, ITSM and Agile/DevOps Specialist and Online Community Champion. I'm working with Atlassian tools since 2012. Most of my time I spent with Jira (DC/Cloud), JSM (DC/Cloud), Confluence (DC/Cloud), Crowd and Bitbucket, migrations from Server/DC to…

TL;DR: It occurs that Field value changed trigger does not work with some for some fields like attachments, time tracking or log work when you add it via comments. I created a workaround based on Automations. Below you can find how it is possible. My case: I'm building an integration between Jira and external…

Hi! I used smart values to list all attachments in ticket: {{#issue.attachment}}"id":"{{id}}","filename":"{{filename}}"{{^last}},{{/}}{{/}} and this is working perfect. Now I created new variable in rule to get an attachment that is added in comment (Field value changed trigger is not working for this case…

Hi! Do you know a way how to get aattachment data that is add to a comment? Today I found that adding attachment to a comment don't start Field change value trigger set for attachment field. Now I'm looking a way how I can cover this scenario. Any thoughts? Regards, Seba

Hi I'm using Jira with standard plan and installed BigPicture app. I'm considering to move Jira plan from standard to premium. I see that in premium I will have Advanced roadmaps/plans available. Questions: * Will I be able to transfer BigPicture plans to Advanced roadmaps/plans? * Will Advanced roadmaps/plans cover all…

Hi Is there any way to display on customer portal in JSM all assigned assets from Insight to the user? I want to create the page where every user in org will be able to check what assets are assigned him/her. 

Hi all! I'm having an issue with creating validator for Jira's Team field (team picker). I used issue.customfield_30101 != null but if field is empty or not validator don't let me further.Can you help me with this?Regards,Seba

Hi! I'm looking for something that I will be able to read mail headers from incoming mail in mailbox and use this data in a ticket (e.g. fill custom fields). Do you know app or native solution that will help me with this? Regards, Seba

Hi Community! I'm looking for (probably) app which helps me to create report like below: PriorityNo. of created incidentsNo. of resolved incidentsNo. of issues with time to first response SLA metNo. of issues with time to resolution SLA met Time to first response SLA % metTime to resolution SLA % met P1 P2 Maybe there is a…

Hi! My name is Sebastian and I'm Cerified Atlassian Expert and Online Community Leader. I'm working with Atlassian tools from 2012. Most of my time I spent with Jira (DC/Cloud), JSM (DC/Cloud), Confluence (DC/Cloud), Crowd and Bitbucket. I'm looking for time-part positions or small tasks (freelance). If you are interested…

Hi! I have a page that contains labels (e.g. label1, label, example, label-something) I want to use smart value to extract labels that contain "label" in name I tried to use: * {{page.labels.name.match("label")}} * {{page.labels.name.match("/label/")}} but for both cases rule return nothing. Can someone help me with this?…

Hi! Is there any way to get quarter of the year based on date in script runner? I can set format for year/month/date like year=today.format("YYYY") and maybe there is something like quater=today.format("Q"). Regards, Seba

Hi! I'm looking for a solution to find future sprint from certain board. I'm able to find all sprints from board (closed/active/future) by: // Get all sprints def sprints = get("/rest/agile/1.0/board/3491/sprint") .asObject(Map) .body return sprints but I don't know how to get future sprint only. Can you help me? 

Hi I'm looking for a solution to create epic and stories that will be added to that epic. As I'm able to create stories and epic separately via script runner that I don't know how to create epic and then stories under that epic in one script. Can you help me with that? Any advises? Seba

Hi I'm looking for a tool that helps me to get more statistic about agents e.g. how long ticket was assigned to agent, how many times assignee was change before issue was solved. Seba

Hi I'm looking for an app (for cloud instance) or other solution to be able to calculate costs based on logged time in a tickets. Most important thing is that I have different rates per part of day (morning/afternoon/night). Do you know something which cover this need? Regards, Seba

Hi Is it possible to get name or id of last added attachment to issue using smart values? I tried issue.attachment.id.last but it get last item from attachments list. Regards, Sebastian

Hi I need to get from the issue last added attachment. Do you know how I can achieve this? I'm able to get list of issue attachemnts but this list is sorted by name. Regards, Seba

I want to make a list of pages with tiny links. I tried to find it in confluence DB but I failed. Do you know where Confluence store it in DB?

Hi I'm looking for solution how to integrate Jira with Azure Devops. I want to display informations about commits, pull requests, branches in Jira (development panel) but also I want to use Jira triggers or make some automations to speedup work in jira (eg. transition issue if pull request is created/branch is created). I…