Hi!
I'm looking for something that I will be able to read mail headers from incoming mail in mailbox and use this data in a ticket (e.g. fill custom fields).
Do you know app or native solution that will help me with this?
Regards,
Seba
Hi Sebastian.
As far as I know there isn't any native solution.
I have in the past used Email this issue, which is able to fetch headers on incoming mail.
That was on the server/datacenter version and maybe it also works on cloud?
However then you need to use email this issue as mail handler instead of the native mail handler.
https://marketplace.atlassian.com/apps/4977/email-this-issue?hosting=cloud&tab=overview
Hope you figure it out, good luck :-)
Br.
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