Welcome watercooler: Say hello 👋🏼

[Fernando Bordallo]

Hello everyone!

My name is Fernando Bordallo. I'm an Atlassian team lead, dedicated full-time to the improvement of the experiences around issue creating, interaction and flow. My main areas of interest lie in understanding how ideas come to life through collaboration, planning, and execution.

Great to be here!

[Erica Moss]

@Fernando Bordallo We're glad you're here! 😄

[Jimmy Seddon]

Hi @Fernando Bordallo,

Welcome to the party!

[Fernando Bordallo]

😄🚀

[Carlos Garcia Navarro]

Welcome to the Community! :-)

[Sri Kumar]

Hi Community, 

I am Sri Kumar from Bangalore India. I work for Atlassian as a Migration support Engineer in Cloud Migrations support team. I started my role in Atlassian in April 2019. Prior to that, I was working in Dell EMC as Tech Support engineer for a Product named RecoverPoint. 

In my current role, I assist Atlassian customers Migrate from server to cloud or cloud to cloud for the Products Jira and Confluence. 

-Sri

[Carlos Garcia Navarro]

Welcome @Sri Kumar!

I hoe you enjoy the Community! Everyone is very friendly here :-)

[Sri Kumar]

Hi @Carlos Garcia Navarro ,

Thank you. It has been 3 weeks and it's going great :) 

-Sri

[Erica Moss]

@Sri Kumar Welcome, welcome! 🎉

[Esme Crutchley]

Evening Everyone :)

I'm Esme from Plymouth, UK and I live in Trello, I'm not joking!

I work part-time in an academic library where Office 365 is the standard, so I have to make the best use of Trello at home, and I do, with abundance!

I love playing Magic: The Gathering together, and yes, I have a Trello board for that! I love playing chess and poker, and UNO on the odd occasion! 

I'm an academic, planning my PhD at the moment, but it's a very new idea and the application deadline isn't until January 2021, so I have plenty of time to get my act together, and yes I have 3 Trello boards for that at the moment!

Everyone in the Community is so wonderful, we all have different areas of expertise, but welcome everyone with open arms, and that's fab!

[Fernando Bordallo]

Welcome @Esme Crutchley !!!

[Jimmy Seddon]

@Esme Crutchley from what I've seen you post so far you truly belong here.  Welcome the fun zone!

[Esme Crutchley]

Thank you @Jimmy Seddon 

[Erica Moss]

@Esme Crutchley You have truly gone from 0 to 60 in the most amazing way — we're so glad you're here!

[Esme Crutchley]

Thanks @Community Manager 

[Jimmy Seddon]

I really enjoyed that movie!

[Esme Crutchley]

Me too!

[trivard]

Hello!

I'm currently a Data Specialist and Project Assistant in a software company in Brattleboro, VT.  We use Atlassian products to assign work and keep track of processes.  This is fairly new to me, as I've only been with the company for 2 months and in Brattleboro for 6 months.

I used to live outside Boston (although i spent some time living in Southern Maine as well).  I was in HR for close to a decade before getting into a company as a buyer in their microscope division.  

I'm looking forward to leaning more about these products and ways they might be more helpful in my day-to-day processes.

[Jimmy Seddon]

Hi @trivard,

Welcome to the Community!  You have definitely come to the right place to share and learn.

Don't hesitate to ask any questions!  Everyone here is very friendly and happy to help!

-Jimmy

[Esme Crutchley]

Hi @trivard 

You are most welcome here!

[trivard]

Thanks!

[Erica Moss]

@trivard Welcome, welcome! 😄

[simone.croft]

Hi Atlassian community, I am new to all of this as the company I recently joined has merged with another company and we've inherited this system. I've spent some time getting my head around Jira, which I have to admit I really like, and am now moving onto Bitbucket and SourceTree (as well as Git) so am hoping it will all fall into place and be second nature very soon. 

Fun fact: I'm Irish, and that in itself is just straight up fun! :-)

Simone 

[Jimmy Seddon]

Hi @simone.croft,

Welcome to the party!  You are absolutely in the right place to find your way around things.

Feel free to ask questions no on here will bite!

-Jimmy

[simone.croft]

Thanks Jimmy! :-) 

I do have a question on Jira... is this the place/thread? I'll shoot anyhow and can move it if needs be.

So I want to run queries on projects that are specific to my team, and the simplest way is to search for projects with the same Project Lead. However, that doesn't seem to be an option. Am I missing something? 

Simone

[Jimmy Seddon]

Hi Simone,

I'd recommend asking questions in the respective product collections which can be found under the explore menu at the top.

However, to try and answer your question, remember that searching is finding issues not projects.  So while a project is data that describes an issue project lead is not.  To start with I'd recommend using the "project in (project1, project2)" syntax as that allows you to easily search for all issues that are in multiple projects without having to type a lot of information.

Hope that helps you get started!

-Jimmy

[simone.croft]

Thanks again Jimmy. I will repost my question in the appropriate place, but just to respond to your comment, there are 16 people and many many more projects that sit in my team, but all of them were set up by one person. I was hoping to search, for example, for all risks logged under all projects set up by that person so that, the search would be simpler and more error free. 

Simone

[Erica Moss]

@simone.croft Welcome, welcome! Like Jimmy said, the best way to get solid answers to your questions is by posting in the product collection — we even have a New to Jira one! Otherwise, check out threads like "Three Things" and Friday Fun. 😄

[simone.croft]

Thanks Erica! :-) 

[Tyler T]

Y'all are inspiring other communities with this welcome space.

https://community.khoros.com/t5/Khoros-Community-Discussions/Nice-little-success-story-Separate-board-just-for-member-intros/m-p/568491#M9246

Keep up the good work!

[Erica Moss]

@Tyler T Oh my gosh, that's awesome! Thank you for sharing.

[Angel Martinez]

Hi,

I am Angel. I am new to Jira, Agile and Product development. I worked as a consultant and sales director for many years, last 5 years I worked on executive possitions including managing director of 2 tecnological companies. Now I decided to create my own and that I wanted to create my own stuff. You know, really building something of my own.

So here I am, with many ideas and many, many, many questions.

Regards.

[Jimmy Seddon]

Hi @Angel Martinez,

Welcome to the Community!

I'd recommend checking out the Jira Product Collection and the Agile Group for tips and tricks to get started.

Also, don't hesitate to ask questions, everyone here is very friendly and happy to help!

-Jimmy

[Erica Moss]

@Angel Martinez Welcome, welcome!

[Angel Martinez]

Thanks!

Indeed, I asked a question yesterday and already got useful answer. Great community!

[Carlos Garcia Navarro]

Welcome to The Community, @Angel Martinez ! Agile and Jira make sense and will make product development more efficient (at least this is my experience!!  You should also check other Atlassian products that may be also helpful, like Confluence (for documentation, knowledge base, etc.), and Jira Service Desk if you need a portal for customers to report issues (which also integrated very well with a Confluence knowledge base). Good luck and have fun!

[Angel Martinez]

Thanks!

I am using Concfluence right now also, very usedful ti have a single vision of the project for all the stakeholders.

I am just starting, but I can already see important advantages in the methodology versus other ways I used to work, so I am very excited!

[Julia B -Doc Queen]

Hello!

I'm a Technical Writer from the greater Boston area and I am brand new. I'll be transferring lots of documentation and knowledge scattered all over the place to a central Confluence site. I'm in the planning stages right now and looking forward to hearing everyone's advice before building the basic structure. Is there a thread for that? I know I want to include at least one KB, a Documentation Library, Team spaces, etc. to house all of the IT knowledge at my company. I'm excited! 

When I'm not obsessing over documentation, I love reading literature, singing sacred music, and quilting. Lately I've not done any sewing other than making dozens of face masks though! 

So glad you have this Welcome group; it makes it all a little less intimidating.

Regards, 

 - Julia

[Jimmy Seddon]

Hi @Julia B -Doc Queen,

Welcome to the Community!

I'd recommend checking out the Confluence Product Collection, there is a ton of great information there.

Also, don't hesitate to ask questions.  Everyone if very friendly and happy to help!

-Jimmy

[Julia B -Doc Queen]

Thank you so much, Jimmy!

[Monique vdB]

@Julia B -Doc Queen I can also recommend the New to Confluence collection which may have a thread like the one you're looking for! If not, feel free to start one. 

[david_willson]

Hey @Julia B -Doc Queen - We have worked a lot on our structure. The 2 big questions we had to answer was 1) how many spaces 2) how to structure the pages in a space. We have had many iterations on quantity and purpose of spaces and then how we build the hierarchy of pages in the space.

I highly recommend taking the MVP (minimal viable product) approach. Which is to say, make your confluence as simple and as flat as humanly possible, with the knowledge that people will tell you they want things to be differently. As it turns out, the way people like things structured is highly personal, so adopting something that is logical is your best bet because then you can say "we did x because y", as opposed to "I prefer it this way, or joe wanted it that way, or the team said....". Death by committee is also very possible if you want to get a bunch of people in a room and get them to decide on the structure, so be wary of that and keep the team small.

For spaces we have three tieres - corporate, team, and personal. We assign at least one space admin to each. Id say a best practices is to only make a new space for something big that will need lots of pages, and only create the ones you need.  Ideally stage it in a development environment so the mess can be created there and production can be clean.

Its fun starting a new space, its really cook to see the content get populated and to start making connections between information. I'd be happy to answer any specific questions you may have.

Good luck and have fun!

[Carlos Garcia Navarro]

Welcome @Julia B -Doc Queen ! I'm sure you'll find the information that you need here in The Community and hopefully you can also share your findings! I love Confluence and I'm a fan of the Knowledge Base. Maybe your company is also looking for a Service Desk, and Atlassian offers a Service Desk product that integrates very well with the KB. Have fun, and happy learning and connecting!

[Tanya C]

@Julia B -Doc Queen - I highly recommend this:  

Learn how to build an information architecture strategy in Confluence

Which points to this:  

Organizing Confluence: building a strategy

It lays out the guidance you may be seeking.  

One of the most important things to grasp is permissions/restrictions.

The second most important is information oversight.  If there is no custodian to periodically review and flag pages for update or archival your Confluence Space(s) will soon grow 'weedy' just like shared folders do.  Someone has to be in the know on what is fresh, stale or just in the wrong place.  

I'm currently in the midst of a space review myself and pages are as old as 5 years and I'm like "Is this still applicable, valid?" and the team is all ... we don't know.  Hmmm... sounds like trash to me.  :) 

Best of luck to you!

[Erica Moss]

@Julia B -Doc Queen We're so glad you're here, Julia! It sounds like you're already getting a lot of great resources, and be sure to check out our off-topic threads like Friday Fun and the "Three Things" series, where people share what they wish they had known in their first few weeks here.

[David Phillips]

Greetings, all! My name is David Phillips, and I recently joined Atlassian partner Adaptavist as a Senior Transformation Consultant specializing in implementing Agile methods at-scale. I have functioned in similar roles in the U.S. Federal government (NIH, GSA, Medicare) and in financial services, always as a superuser of Jira and Confluence, for the last decade. Finally, I undertook Technical Sales Professional accreditation over the last two months.

[Erica Moss]

@David Phillips Welcome to the Community! Be sure to poke around the Jira and Confluence product collections, as well as threads like Friday Fun. 😄

[Carlos Garcia Navarro]

Welcome to the Community, David! Congratulations on the new role! I'm a fan of scaled agile and started learning more about Jira Aligned. I love that Atlassian is so versatile and offers products to help with whatever is relevant at any moment!

[ohseongkooi]

oh's

[Carlos Garcia Navarro]

Welcome to the Community, @ohseongkooi !

[Marcell Pichler]

Hey Guys, 

I am new to this community (working as a Process Manager), we are starting now with Jira/Confluence, i am very ecxited to learn more about this tools and from all of you.

Kind regards from middle Europe :)

[Jimmy Seddon]

Welcome to the Community @Marcell Pichler!

[Carlos Garcia Navarro]

Welcome @Marcell Pichler ! That sounds exciting! The beginning of the journey to get to know Jira and Confluence is a lot of fun, especially if your role is process manager.... You'll see that these tools are very flexible and will adapt to your processes (or if you need plugins, you'll see there are many possibilities in the Atlassian Marketplace). Where exactly is middle Europe? ;-)

[Marcell Pichler]

@Carlos Garcia Navarro My workplace is located in Vaduz, Fürstentum Liechtenstein :). Yes, i believe Jira/Confluence can bring our Departement and the whole Company a lot of Benefits.

[Erica Moss]

@Marcell Pichler Welcome to the Community! 🎉

[Tina Sponsler]

Hello from Texas! Totally new territory for me! I am an entrepreneur who was recently introduced to Trello. Just getting started with it but liking what I am using so far! 

Tina

[Carlos Garcia Navarro]

Welcome @Tina Sponsler from Texas! Trello is awesome. Happy learning and don't hesitate to ask questions here in the Community, people are very friendly and always willing to help! Take care.

[Erica Moss]

@Tina Sponsler Welcome, Tina! We're glad you're here. Be sure to check out the Trello product collection, and start working toward your Friend of Taco badge. 😄

[Vronik]

Hello all

I write from Spain

Regards

[Carlos Garcia Navarro]

Hola Vronik1, y bienvenido!  Where in Spain? I'm from Alicante (although I currently live in the US), and am always (extra) happy to see other Spaniards participating in this Community. See you around!

[Vronik]

Hola @Carlos Garcia Navarro 

I am writing to you from Zaragoza, also very happy to find another Spaniard here.
Well, we are in contact.

Regards

Vronik

[Erica Moss]

@Vronik Welcome, welcome!

[Maham Jamil Khan]

Hi fellow community members,

I am Maham Jamil. I am a Software Engineer by profession and have a degree of Bachelors in Computer Science.

Currently, I am working as Jira Service Desk Admin in one of my company's projects.

I am managing workflows, support tasks, new development tasks, and customization requests using the Jira Service Desk. 

Best of all is I can document my tasks using Confluence too.

[Monique vdB]

Welcome to the community @Maham Jamil Khan !! So glad to have you here :) 

[Maham Jamil Khan]

Thanks, @Monique vdB :) 

[Darryl Lee]

Ohai. Am I posting here just to get badges? Well.... maybe. I mean, who doesn't love swag? (Sigh, I miss Summits.)

In researching what to write in this post, I realized that I've been working with Confluence and Jira since at least... 2008. Wow, that's dating myself.

I found an old email telling my manager that I was going to post an a page with Upgrade Notes about Jira 3.12 on the wiki. 

Yikes.

So yeah, I've been at this Atlassian thing for a while. And it still finds ways to amaze and confound me.

Anyways, before (and during) my work with Jira and Confluence Server, I've been a Unix sysadmin (or, for those who might remember, a BOFH), ending up specializing in Engineering Tools. As I would tell people, "So, that PDA/phone/tablet/camera you've got? My job is to make sure the people who write the code that makes that thing work can do their work."

Anywho, a background in system administration has served me well in administering, configuring, and troubleshooting Atlassian servers. (Being able to grep for errors in catalina.out files? Understanding file and directory permissions? Ability to understand how to configure an proxy server? All handy things.)

Then in 2012, I ended up at a job where I got to learn and play with AWS. And it was a revelation: "You mean to tell me that to bring up a server, I don't have to get a quote, file a PO, wait 2 weeks, unbox, rack, and install the OS on a machine?" :-O

The cloud has changed everything, and indeed after another chunk of years at a company that hosts everything in AWS (rhymes with "Etflix"), I got to spend some time at a company that hosted everything in Google's Cloud Service, which is a similar maze of the twisty passages, all different.

Finally, I landed at Coyote Creek Consulting, where oh wow, they're going to pay me to just to Atlassian stuff. And my first assignment (last year) will be all Jira and Confluence Cloud. (Which I had not touched from when Jira On-Demand was still a thing, and to be fair, at the time I was skeptical it could scale into an enterprise solution. But they did it. Those crazy sons of ... well, they did it.)

But yeah, so, no experience with Cloud. So I got familiar real quick with Automation rules, JIRA Expressions, and along the way got reacquainted with my good friend CLI.

Anyways, which is to say, it's been a great ride with Atlassian and I only hope I get to keep working in this space, which has a great user community, as well as a terrific group of people running the joint.

Ok, that's way too many words. I'll stop now.

[Mariano]

Couldn't help but to think of this xD

[Gonchik Tsymzhitov]

Hello everyone, 

my name is Gonchik. 

I am engineer. 

Interested to work with large installations 

[Mariano]

Hello everyone! I'm not new to Jira, but I am new to expanding its capabilities and features! I hope you are all having a very productive day, and wish you a relaxing and fun weekend! 

Stay safe! <3

[Pedro Silva]

Hi @Mariano !

Thanks for the input!

Hope you're doing good. Have a nice week !

[Mariano]

Thank you @Pedro Silva , same to you!

[Laura Holton _ACE Rotterdam_]

Hi Everyone, great to be here!

[Pedro Silva]

Hi @Laura Holton _ACE Rotterdam_ 

You´re most welcome here!

PS: Have to love your GIF :D 

[Gonchik Tsymzhitov]

:)

[Sarah Bolton]

Hello! Just came over here and signed up after watching the demo from Atlassian 2021. I have google searched q&a from the community but never registered to use it more effectively. Better late than never!

[Pedro Silva]

Hi @Sarah Bolten !

I had the same experience. Thanks for joining !

[Matteo Gubellini _SoftComply_]

Hi all!

[Laura Holton _ACE Rotterdam_]

Hi there @Matteo Gubellini _SoftComply_ 👋

[Pedro Silva]

Hi and welcome @Matteo Gubellini _SoftComply_ !

[Noel Winslow]

Hi!

Our Atlassian suite admin left and we are having a hard time finding a new one so I have taken up the mantle of keeping us up and running. My saving grace is that one of my co-workers is handling the  back end stuff like bouncing pods.  Over the years I have spent a lot of time in Jira/Confluence and have played the role of back up and learned a bit but now I have to figure out the hard stuff! Hoping to make new friends, learn a lot and pass the test for the Jira Admin cert this year.

Thanks!

[Laura Holton _ACE Rotterdam_]

Hi @Noel Winslow 👋

Welcome to the Community! You've definitely come to the right place, we're all super friendly and helpful so if you have any questions just ask away 😃

[Pedro Silva]

Hi @Noel Winslow !

Just reach out to the community when you need and we will be here for you :)

[Pedro Silva]

Hi group !

 It's my second week here. I already know some of you but i would like to thank all of you that helped me feel part of something bigger. 

Have a nice week ! 

[Jay]

Hi all,

I am a Business & Digital Growth Manager for a company based in Toowoomba, Australia.  We specialise in Agriculture and helping businesses build meaningful connections with their customers.

I have had many roles across a number of industries but love the challenge that comes with anything process and system orientated.

My Atlassian journey has been interesting and seen a lot of changes and different use cases growing my knowledge but also our level of customisation and 'fit for purpose' solutions as opposed to the out of the box Jira, Confluence or BitBucket.

Welcome to everyone else in the Community who either came before me or is coming after.

[Michaela Staffova]

Hello there, folks! 🙂

After months of (mostly) lurking, I'm thinking it's finally time to stop by the watercooler to say hi to everyone. Sooo - hi, hope y'all are well :) 

(anxiety over 'what to say about myself?!' intensifying)

First of all, I'd like to say that I'm obsessed with to-do lists. The more items there are on my Trello board, the more in control of my life I feel (the reality might differ but that's another thing to discuss, hahah). Apart from being slightly Type A when it comes to organizing things, I love petting fluffy animals, sipping hot beverages, and having overly detailed conversations about linguistics.

Originally, I am a translator/an interpreter but the crazy thing called life pulled me in the least predictable direction - the SaaS world. It so happened that I am currently working as a Solutions Specialist at Integromat (a no-code integration/automation platform that lets you connect pretty much any online apps and automate pretty much any digital process). And I am loving it. An essential part of my job is to hang out in user communities and see what's up. That's also how I came across this lovely digital space and I am genuinely impressed by how helpful and supportive everyone is. 

You guys are doing an outstanding job and I am truly looking forward to talking to all of you somewhere around the community ❤️