My Trello board was closed and I am the admin – how can I recover it?

[John Wolf]

My Trello board was closed and I am the admin – how can I recover it?

Details:
Hello,

My Trello board (https://trello.com/b/4M5CU3oY) has been closed, and I was the administrator of that board. I am not sure why it was closed, and I currently cannot access it.

This board is important for my work, and I would like to know:

• Why was the board closed?
• Is there a way to reactivate or recover it?
• Are there any steps I need to follow to restore access?

I would appreciate any guidance or support to resolve this issue.

Regards

[Mirek · Accepted solution]

Hi @John Wolf 

It looks like you are not alone - few users recently also having a similar problem related to "closed" boards which might be something related to a dormant policy

Similar cases:

https://community.atlassian.com/forums/Trello-questions/Trello-board-suddenly-closed-Only-the-admin-can-reopen/qaq-p/3187351

https://community.atlassian.com/forums/Trello-questions/Trello-board-suddenly-closed-Only-the-admin-can-reopen/qaq-p/3159614

https://community.atlassian.com/forums/Trello-questions/Trello-board-suddenly-closed-Only-the-admin-can-reopen/qaq-p/3095787

Hopefully Atlassian @Sakshi Verma - FYA) would also look at your specific case and be able to check what is wrong here on the backed?

Thank you!

[John Wolf]

HI @Mir

Thanks for your comments.

I'm looking forward to the next steps. 

Regards.  

[Sakshi Verma]

Hi @John Wolf 

I am raising a support  ticket to assist you further with this issue. You will receive an email from our end with more details and next steps.

Thank you for your patience !

[John Wolf]

Hi @Sakshi Verma,

Thank you very much for your support. I really appreciate your help with this.

I was able to successfully reopen the board, and everything is working correctly now.

Thanks again for your assistance!

Regards