The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×

Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

I no longer have access to the email address I use to login to Trello. Is there another way to chang

Tyler Schexnayder
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
January 28, 2025

I no longer have access to the email address I use to login to Trello. Is there another way to change my password so I can log in?

1 answer

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

0 votes
DiMaggio Tucci
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
January 29, 2025

I wish I had a better answer for you, but someone with a similar question got an answer from someone who works for Atlassian here. You may have already seen this question.

The thing is, your email is how Atlassian knows who you are. It is the identity of your account. If you cannot access it, how is Atlassian supposed to know that the account belongs to you? Anyone can "claim" a Trello account belongs to them, and this, along with your password, is how Atlassian proves your claim and keeps your account secure from unauthorized access. Atlassian has a duty to do this.

If there is ANY way for you to regain access to the email account, like re-creating it, following the domain's procedure for regaining access, or reaching out to its current owner, that is your best bet and the easiest route to securing all of your accounts. I don't know how you lost access to your email, but, in many casesthere is a special policy in place to regain access to your email. Email providers/employers understand this kind of situation happens and may be willing to work with you.

You're free to reach out to Atlassian directly and see if you can get a different answer. You may need to create a new account if you cannot access your old one in order to use that form.

Be sure to explore all of your options, and I do hope you are able to regain access to your Trello account!

For what it's worth, you can back up your Trello data, and I highly recommend you do that as often as feasible so that you have it in a situation where you cannot log in.

TAGS
AUG Leaders

Atlassian Community Events