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Don't want premium trial

Jeremy Cummings
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
September 1, 2026

I have tried to go to billing and support and all the other pages suggested, however ever time it tells me to login even though I am logged in. One page suggested i open and sign in incognito, did that, also did not work. 

This has been taking so much of my time. I never wanted the free premium trial. I just want the free version. Why automatically put me on a free trial without asking me.

I have also read that they will automatically downgrade you to free version after trial period ends, however some apps have previously still charged me, so I do not want to get burned again. 

Why is it not easier to get this done. Or why are users not given a choice in the first place.

1 answer

1 vote
Arkadiusz Wroblewski
Community Champion
September 1, 2026

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