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Can no longer post comments on one board

Can no longer post comments on one board

Hi there, yesterday I could post comments on all my boards. Today I cannot post any comments on my main board -- though I seem to be able to on the others. Comments are enabled, I am a member (admin actually). I tried refreshing, deleting cache & cookies, rebooting the computer. I tried private browsing. I tried downloading the Windows app (instead of running in Firefox). Same problem.

Thank you for your help!
- Jordan

2 answers

0 votes

I am noticing now that even though I can comment on this board with my phone, my phone is completely failing to sync. Everything is stuck in the sync queue. I tried closing and re-opening, even re-installing, and the same problem is happening for me with the mobile app. On all boards, actually, not just my main board.

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Hi @Jordan Heater

What you mean by comments are enabled?

Even if comments appear enabled, the board’s commenting permissions can be set in a way that stops you from posting..

https://support.atlassian.com/trello/docs/changing-permissions-on-a-board/

As described above..

Open the board that’s giving you trouble.
Open the Board Menu (right-side menu).
Go to Settings → Commenting Permissions.
Make sure it’s set to something like Members (or a broader option) rather than Disabled.

If it’s accidentally set to Disabled, nobody can post comments, even admins, until it’s changed.

I am thinking also about exceeding Free tier 10 user limits..

https://support.atlassian.com/trello/docs/unable-to-edit-a-workspace-board/

(...) - if the Workspace has more collaborators then the boards in this workspace will become view-only.

If you already tried that - please let me know we would continue to troubleshoot!

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Yes, comments permissions are set on Members, and I am an admin. There are not more than 10 users. Still stuck. "There was an error adding your comment. Try again" is the error I get any time I try to comment on any card on this board.

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Like • Mirek likes this

Ok, @Jordan Heater in that case could you confirm that there are no specific PowerUps used?

What we can try here.. maybe cloning the problematic board could give a clue.. or temporary giving same permission as you have to other user? Unless of course there is other admin already that can check if he can comment?

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It appears that the only PowerUp enabled is Calendar Power-Up. It will not let me disable that power-up when I try.

I copied the board, and I can post comments on the new board. However, I lose all my previous comments, so that is not a great option for me as I have a lot of valuable information stored in comments.

I noticed that on my PHONE (different device, not my windows computer) I can indeed post comments on this board. I assume the only other Member on this board (my wife) can also post comments, though I haven't asked her to test it.

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Ok, so please let her do a test (especially if you are on the same network etc.) and maybe it is good to try temporary switch your permission to your wife and bring it back - maybe this would somehow reset the current situation.. maybe it is a glitch.. especially if you are able to comment on a copy of the board and it is working on your phone..

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I also just tried logging in on a Mac (both on Firefox and the app) and it still would not let me post comments on my board from that device even.

I tried moving myself from Admin to Member and that didn't fix it either.

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JSON diag report
Here is my JSON from my mobile phone.

I just upgraded my account in an attempt to create a support ticket, but I cannot seem to find a place to create a ticket. It just sends me back to Community & FAQ sections and says I need to upgrade to get 1-to-1 support.

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My wife was able to make comments, but I cannot see the comments, strangely enough.

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Comment

Ok @Jordan Heater it is for sure getting strange.. But no worries, we would figure this out!

I have flagged this thread to support - hopefully someone would see it, use all the information that we gathered so far and provide some input.

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Can no longer post comments on one board

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