I cannot add comments on my board while all comment permissions are allowed, how do I fix it ?

[Lisa FLACHY]

Hi there, 

I have all permissions allowed for the comments on my board (I am admin), yet I cannot add comments on my cards. I have the following message appearing "a problem has occured while adding a comment. Try again". 

I tried numerous times again and still cannot comment on my card. 

Thank you in advance for your help !

[Blair at Atlassian]

@Lisa FLACHY Hi Lisa, it looks like your board is currently a Template - this means comments do not appear. You could change the board from a Template back to a normal board and the comments should reappear. More here: https://support.atlassian.com/trello/docs/creating-template-boards/

Hope this helps!

Trello Support Team

[Aysha Hussain]

Hi @Rilwan Ahmed 

We are experiencing the same & have tried all suggested answers.  I'm new here and would welcome the  support.  :)

[Rilwan Ahmed]

Hi @Aysha Hussain ,
Welcome to the community !!

I suggest create a support request from https://support.atlassian.com/contact/?postauth=true#/ 

[Aysha Hussain]

Hi there, 

Yes Ive raised a ticket earlier this  week not had confirmation back as yet 

[Malcolm]

I am also having the same issue. No members of my team are able to make comments. Have tried on the mac app, using multiple web browsers, and from the trello iphone app. This has been an issue for nearly a week now.

[Rilwan Ahmed]

Hi @Malcolm ,
Welcome to the community !!

I suggest create a support request from https://support.atlassian.com/contact/?postauth=true#/ 

[Rilwan Ahmed]

Hi @Lisa FLACHY ,

Welcome to the community !!

I would suggest to perform below steps and check if issue still exists.

1. Workaround 1
   • Logout from Trello
   • Close all browser windows and open a new incognito window or try totally a different browser (chrome/Edge/Firefox etc)
   • Re-Login and try adding comments
2. If still issue exists, disable all the add-ons in your browser and retry.
3. Try accessing trello from different laptop/network. 

If the issue is only for you, then it could be related to your browser or laptop. Usuaully a restart will solve it.
If issue is faced by all users, then it could be related to the site and you need to contact the support in https://support.atlassian.com/contact/?postauth=true#/

[Lisa FLACHY]

Hi Ahmed, 

Thank you for the response.

I don't use trello on my browser, but on the microsoft app. Therefore I don't think it is related to my browser or related add-ons in any way. 

Though, I did try to log off and re-log (unsuccessful) and reboot the computer, the problem still persists.

Thank you !

[Rilwan Ahmed]

Hi @Lisa FLACHY ,

I see Microsoft has released new version 20-Jan. and it states "Fixed an issue causing crashes for some users". Could you uninstall app from your system and reinstall the latest version. 

https://apps.microsoft.com/detail/9nblggh4xxvw?hl=en-US&gl=SA

Also try accessing from web (https://trello.com/) and check if the issue exist in browser also. This might require you to try after uninstalling the app or in incognito window. 

[Lisa FLACHY]

Hi Ahmed, 

I tried uninstalling and re-installing the microsoft app. Unfortunately, the problem still persist.

Same with opening in multiple browser (edge, chrome and firefox) in an incognito tab with no add-ons, still no success at adding comments.

Any other leads that could be worth exploring to fix the issue ?

Thank you so much for your help

[Rilwan Ahmed]

Hi @Lisa FLACHY / @Malcolm 
I suggest create a support request from https://support.atlassian.com/contact/?postauth=true#/ 

@Malcolm Welcome to the community !!!