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I have 2 x projects in JIRA. One with key IP and one with key CIS. In the IP project, I opened the epic and clicked the + to "raise issue within epic". This raised an ticket in the IP project with n...

• Question
• jira-software
• jira-software-server
• server

Hello Team, I have upgraded my Jira version from 7.5 to 7.11 version. In the new version, 3 options are missing in the Root Cause Category tag. Please help me how to these missings options in ...

• Question
• jira
• jira-server
• server

Hello Community 👋🏼 I’m Makisa, a product manager on Confluence Server and Data Center. A few weeks ago, my team hosted a webinar called Introducing Confluence 7.0. Many webinar attendees asked gr...

• Article
• confluence
• confluence-server
• data-center
• server

Our JSD workflow is Open - Waiting for Support - Investigate etc. We use the Waiting for support status to triage the issue. Once triaged we assign to the appropriate team for Investigation. We prefe...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I followed the instructions in https://confluence.atlassian.com/adminjiracloud/integrate-jira-software-cloud-with-jenkins-972355471.html to install 'Atlassian Jira Software Cloud' plugin in Jen...

• Question
• cloud
• integration
• jenkins
• jira
• jira-cloud

I'm looking to reduce manual input (copy/paste).  I have a sales team daily report template. These are created daily by the team from the template. During the day, they edit it with updated bul...

• Question
• confluence
• confluence-server
• server

ブラウザでのログインは可能だが、Sourcetreeでログインしようとすると以下のエラーが出力される。 Something went wrong while attempting to validate your credentials    

• Question
• language-ja
• sourcetree

I have a multi stage pipeline set up in YAML as follows working well. Stage 1 checkout source and build Stage 2 Run tests for proj A Run tests for proj B Run test for proj (n) I noted ho...

• Question
• bamboo
• yaml

I'm struggling to tag someone when leaving a comment.. Every time i type "@name" and then enter (or tab), it becomes a text instead of registering it as a tag. It is really frustrating that I have to...

• Question
• cloud
• jira
• jira-cloud

...est_api_version': '2', 'agile_rest_path': 'greenhopper', 'agile_rest_api_version': '1.0', 'verify': True, 'resilient': True, 'async': False,&n...

• Question

During our testing of JSD, we discovered that a customer was not sent a notification to join JSD after we had created her as a customer. The problem is intermittent. We have setup other new customers...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi all, I have imported a long list of User Stories (as Tasks) to our Jira project. After a couple of weeks, we needed to add another column (let's call it 'RTM Ref.') to our User Stories csv file. ...

• Question
• cloud
• jira-software
• jira-software-cloud

Issues often fit into time categories of: to do in the next 1-2 sprints to do soon, sitting at the top of someone's backlog to do some time, maybe, eventually The last category where I work are...

• Discussion
• agile
• jira

In our Master branch there is a jenkins file with an old pipeline variable that no longer exists. So in order for me to update the master branch I have to create a release branch from the master bran...

• Question
• bitbucket-pipelines

I am building an IT knowledge base/service guide and would like to be able to amend pages with more information that is only viewable by the IT Team. Is there a way to have content on the same page o...

• Question
• confluence
• confluence-cloud

Trying to add emoji's in the page title or body using the mac cntrl+command+space option to add it results in "??" when published. It shows the emoji when previewing just not in published view.

• Question
• confluence
• confluence-server
• emoji
• server

We would like to run a project using the "Scrum" template but use our custom workflow that we normally apply by "Share settings with an existing project". I've managed to create a project with either...

• Question
• cloud
• jira-software
• jira-software-cloud

Hi All Just  switched over to the new editor and found out there is no support for indenting text in a table cell. Am I missing something here - tables are a basic structuring tool and indenti...

• Question
• cloud
• confluence
• confluence-cloud

how to delete my account

• Question
• trello

Just updated SourceTree a little bit ago to Version 3.3.4. Went to push some code up to the remote repo and it gave me the annoying popup to login.  Tried a number of times...  remote: ...

• Question
• sourcetree

Atlassian Summit 2020 Are you keen to go to Atlassian Summit 2020 to be held in Las Vegas? Save $850 on Atlassian Summit 2020 conference passes until 15 November. Just click here for details!...

• Discussion
• asia-pacific

I have a workflow in a Service Desk Project. Employees raise ticket through a form and then is moved to the start of the workflow in the Service Desk Project board.  Users running the process w...

• Question
• comment
• jira
• jira-service-desk

As per picture i want to change the Issue type from Support to Customer Compliant.  I cant seem to delete the one that is there or change the issue type. Thanks for any help

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I want to have a project hidden from end users so that they cannot see it in the portal and cannot create tickets in it (it's an internal IT project). But I also want IT staff who have permissions t...

• Question
• jira-server
• jira-service-desk
• permission
• server

I'm currently setting the issue 'resolution' field via workflows. The 'close issue screen' allows resolution to be set, it's required, and my list is up to date. I also have a post-execute trigger wh...

• Question
• cloud
• jira
• jira-cloud