How can we mitigate the issue whilst migration from Private DC to Cloud , the users disabled , how can we mitigate or remove, any database tweaks etc might help.
Has everyone seen the issue of constantly needing to re-login to the JIRA cloud slack app? It seems like I have to do this at least once a day. Other users have said they are able to stay...
Hello, I've previously worked with the ticket flow that is set up in a manner which limits the earliest "Due date" choice in the calendar based on task category. For example Issue type: Ta...
Como posso criar um novo time
Current Mail Server is default cloud server. Setting up multiple email handlers with default mail server and emails are only creating issues in one project. Earlier in the week was able to create Iss...
Our dev team is tired of copying data from a parent item to a sub-task every time they create one. I have introduced a new transiton that creates the subtask and copies a set of data elements in the ...
We have a parent issue that contain subtasks and linked issues. We need a jql that display the parent issue when all linked issues and subtasks are closed. we found the following query to get...
Hi, We've been using JIRA Software on Premise and we'd like to use JIRA Service Management on Cloud (Free Plan) as well. We know that Free Plan allows 3 agents and unlimited customers to reach and u...
Created project from ITSM templates. I tried change transition name. JIRA don't allow to change the workflow transition name. Error message: "The Jira server was contacted but has returned an error ...
Hej We just started to use JIRA Cloud Standard and find that the Roadmap feature looks real promising. However it seems using the hierarchial view and adding an Initiative level above Epic&nb...
Is it possible to auto populate a date field with when the SLA will breach? Ive looked at script listeners but i cant find anything.
I am looking for a way to setup the Trello Butler to automatically archive a list once all of the cards are gone. Is there a way to do that in Trello?
I have seen a document which says I can use the EventListener to listen the confluence page workflow state. https://wiki.comalatech.com/display/CDML/API+Getting+Started < dependency...
We are using a Feature Request process where we transition reviewed tickets from To Review -> Rejected or To Review -> Reviewed. We are dragging and dropping the ticket into the swim lane and b...
I have the demo service project and our production. I have the same people as service desk team (agents) 8 total people, but I am getting charged for 22 agents. Where is this number...
Hi i can not receive password recovery mail from atlassian Even though i can receive emails from the 'Atlassian-Community', My email address is 294boy@gmail.com @) I've checked my spam m...
We have our project set up so that anyone can email the service desk because we communicate with individuals outside the group who has service desk access. We are encountering an issue where if someo...
I've successfully linked a Slack channel with a Trello board, but I don't see how I could add a thread as a card. If I try to do that from the thread, I get "/trello is not supported in threads....
I'm hearing from our users that their jira bookmarks on their browers are broken others are stating that sometimes the bookmark doesnt work but later it does. The response messages is that they...
Hello, We are looking to potentially implement an organization-wide security standard for Jira tickets. I'm wondering if there's a way to set a default Issue Security Scheme that will be used by any...
I have a several pages where we keep meeting notes and tasks for certain people. Then I have a main page that lists all of the open tasks. Recently, the main task list has bugged out. It shows a lot...
I raised a support ticket through https://support.atlassian.com/contact/#/ It gave me a link to the ticket, which i immediately clicked, but it told me "You do not have permission to view this ...
Hello. I stuck on this. I can't find settings for set up Approver (custom field) user by default for issues. Every time when I create issue I have to add it manually. Can you please advice how to add...
Is it possible to create an incident template with custom fields?
Hi Experts, I have an issue with Bamboo tool pipelines getting failed as 3/10 cases. when rerun it works fine again. what might be the issue it creates unexpected memory size during the build.it is ...
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