UK Age verification - Yoti.com referral to Atlassian, why?

[adrian charles kimberley]

Hi, I'm contacting you from the UK where we have just had (as of - 25/07/2025) Age verification - implemented by the Kier Starmer Government.

Here in the UK, I was referred to the organization Yoti.com where i understood that I could quickly resolve this ''verification'' issue. Approximately 36+ hours ago I eventually received Auto-email response from Yoti regarding their 24/7 customer services team - stating that a ''Information Specialist'' would reach out to me - asap. Yesterday they were completely max'd out - as the verification system introduced was not ideal or set-up to the demands put on the Yoti operating system's framework. In one auto-email I received  a link & was instructed to make contact - this I did & it showed me that Atlassian was the referral's destination. There I followed a online pathway to a free account registration However I am unclear as to why I have been directed to the Atlassian Community via Yoti's information link that passed me onto your organization

I would be grateful therefore, if you could contact/advise me as to why Yoti's instructed me to you. I am totally confused here at this time.

For the record I am a UK citizen from birth - DOB 27/11/1958 - 66 years of age. Help plz!

Thank you for your anticipated co-operation in addressing this matter.

Kind Regards - Adrian C Kimberley (email:-ackimberley@outlook.com).

[Geography Tutors]

You're not alone; many are confused. Yoti likely uses Atlassian (like Jira) for support tickets. You're not being sent to a public forum on purpose, just their backend system. I'd wait for Yoti’s team to respond directly.