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The billing admin has left the company, and has been removed from the team

Matthew Kim
I'm New Here
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January 21, 2026

The creator of the Atlassian team was a contractor who has left the company as well as been removed from the Atlassian team (:()) . 

He was the sole billing admin. 

 

We are on a free plan and only using the statuspage.io product. We need to upgrade but cannot do this without a billing admin. 

 

I am at a loss on how to submit a support ticket to request that I be made the new billing admin for the team. 

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Chris DeGidio
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 21, 2026

hey @Matthew Kim 

Could you email me at cdegidio@atlassian.com

I can generate a ticket for you and we can work through this 

- Chris 

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