Need help from an Atlassian human but can't get to one

[Mat Ellis]

Quick history: had paid version of status page, assigned a custom domain, downgraded, now Atlassian is holding the ssl certificate 'hostage' as both we and them use Cloudflare. Known issue, but AI bot cannot help me as there is no support if you're not paying Atlassian money. Clear bug in the system - when you lose the custom domain, the SSL certificate should be released - but not sure what to do? Not even sure if I sign up for paid again I can fix this issue? Any pointers will be helpful, feeling very sour about Atlassian right now after many years of thinking they weren't like Google et al and massively over automating support. Too bad. 

[Shalini Pradhan]

Hello @Mat Ellis ,

Good day! Can you please share your Cloud site URL?

[Kai Krause]

Hi and Welcome, 

i have reported your Thread to Atlassian. Hopefully someone will get to you. 

BR
Kai