Uninstall the Rovo Dev for me please

[Victor Tan]

Can you please UNINSTALL the Rovo Dev for me before the trial period as I do not need it?

I tried MANY time to uninstall or disable but there is NO WAY to do so. 

Please help to disable or uninstall it for me. 

I will NOT pay for it if you don't uninstall after the trail period.

Thank you.

[Trudy Claspill · Accepted solution]

Hello @Victor Tan 

Welcome to the Atlassian community.

We are a community of users, using our own subscriptions to the Atlassian apps. We cannot make changes to your account.

You should open a support case directly with Atlassian for assistance.

https://support.atlassian.com/contact/#/

[Dr Valeri Colon _Connect Centric_]

@Victor Tan I get the frustration—Rovo Dev actually can’t be fully uninstalled from a site today. It’s part of the platform, so the best you can do is cancel billing and disable its features. Even then, some UI elements may still appear. If you truly need it removed, the only option is to contact Atlassian Support, as they’re the only ones who can remove it backend-side.