Rovo is not working well

[Zenith Admin]

The "Ask Rovo" function is not responding

[M Chandra Shekar]

Hi,

I faced a similar issue where “Ask Rovo” was not responding. In my case, it was due to permissions and feature enablement.

Here are a few things that helped:

• Ensure Atlassian Rovo is enabled at the admin level

• Check if your account has access to AI features (this is often restricted)

• Try using it in a supported view (like Jira issue view or Confluence page)

• Refresh the page or test in Incognito mode to rule out cache issues

Also, there can be temporary delays or backend issues, so it’s worth checking Atlassian Statuspage.

If nothing works, I recommend confirming with your admin whether Rovo access is fully rolled out to your project.

[Dr Valeri Colon _Connect Centric_]

@Zenith Admin welcome to the community.  If “Ask Rovo” isn’t responding (no output or generic error), a few common causes to check:

• Site-wide issue → ask if others are seeing it too
• AI/Rovo disabled → Admin → Apps → AI settings
• Browser/session issue → hard refresh or try another browser
• Permissions → confirm the user has Rovo access

If multiple users are impacted, it’s often a temporary backend issue. In that case, capture timestamps and raise with Atlassian Support.

[Marc -Devoteam-]

HI @Zenith Admin 

What do you mean by "Ask Rovo" is not responding.

[Eitzaz Haider]

Dear @Zenith Admin , it would be great if you explain your question little. What do you mean by" not responding. I just checked its working fine