Not able to create workspace

[Ishank Vasania]

Something went wrong on our end. Please try again. If this keeps happening, contact support. (Issue ID for Atlassian use: Trace ID: 918c33b7f2ec4586bcbcca8c743a92d8)

[Anastasiia Dimnych]

Hi @Ishank Vasania,

Apologies for delay from our side!

I am so sorry to hear you’re having trouble creating a personal site.

Because this involves your specific account and communications involving private data, we need to move this to a secure environment where our Customer Advocate team can investigate.

Please take these steps to get help:

• Visit our Support portal.

• If you can't log in to the portal, select "Unable to log in" from the options provided.

• Provide your email address.

• How can we help you?* -> Other.
• Skip Provide the related URL, SEN, EN or invoice number (if applicable) field.
• Describe your issue.
• Submit a ticket.

Our support teams will work with you 1:1 to verify your ownership of the account and restore your access.

Best,

Anastasiia 

[Vronik]

Hi

Have you tried again? It was probably a temporary glitch. Try again, and if that doesn't work, contact support. You can also check the status page to make sure there are no issues.

https://status.atlassian.com/

Regards

[Ishank Vasania]

Hey,
Thank for help! yes tried multiple times, but no help. :( 

[Rebekka Heilmann _viadee_]

Hi @Ishank Vasania 

how did you get to the "create a site" page? Which product did you want to try out?

Some of those click paths are really buggy, especially if it was Rovo Dev.

[Ishank Vasania]

Hey! 
Thank you for the help. My goal is to create a jira board and the site redirected there. Is there any other way to achieve this? I don't have any project configured and I am trying to do this using my personal email.

[Rebekka Heilmann _viadee_]

Just to be clear.. You just want a new personal Jira Instance for yourself?

In that case, the dialogue is the correct one. Can you try again with this link? Sign up - Jira - Try Atlassian Cloud | Atlassian

Note: If you want to create a Board or Jira Project on an existing Jira Instance, this is definitely the wrong pass so let me know if that was what you were trying to do.

[Ishank Vasania]

Yes!! I want a new personal instance and the link shared is giving same issue :(. 
Tried raising a request, but it requires project URL which I cam not able to create, thus send email for resolution. 

[Rebekka Heilmann _viadee_]

I see. Let me try to get someone from the Atlassian Team on this.