External Users Audit log

[Michael Evans]

Is there anywhere that I can see access information of External users. The audit log has it for internal users but nothing is showing for external users

[Joseph Chung Yin]

@Michael Evans -

Hi Michael:

What kind of information that you are looking for External Users?  Where are you accessing the audit log (for which cloud app?)

Please advise, so we can further assist you.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

[Michael Evans]

Hi Joseph

 Wow wasnt expecting any response that quickly. Ideally I would want their IP address so that I can add into the IP allowlist. It is for Jira software but I am using the audit log under the Security tab

Regards

Michael

[Joseph Chung Yin]

@Michael Evans -

It looks like my understanding is correct that currently, the org. audit log only has the capability of reporting events related to a managed user or claimed domain, but not external users.

Here is the feature request on Atlassian side that you should add yourself as an watcher - https://jira.atlassian.com/browse/ACCESS-1511 for updates

Of course you can also reach out Atlassian Support (https://support.atlassian.com) for further update on the ask to include external users events in the audit log.

Hope this helps.  If so, please click on "Accept answer" when you have a chance.

Best, Joseph