Approve a ticket in slack

[Felipe Müller Heidgger de Oliveira]

Hi community !

I have a challenge which consists of sending the approver the message to accept or decline via direct chat in Slack

 

From what I've seen in other forums, there's a native Slack integration under Project settings -> Chat. However, even connecting the workspace to Jira and enabling the settings doesn't send the approver an approval notification.

 

 

Is it necessary to create any automation? Or is there a configuration error?

[Marc - Devoteam]

Hi @Felipe Müller Heidgger de Oliveira 

See https://support.atlassian.com/jira-service-management-cloud/docs/work-on-issues-in-slack/ 

Be aware it only works if the approval in the workflow is setup with individual approvers, not with approver groups.