Opsgenie

Hello Community,   Need some help in this topic below,    Our use case is receiving monitoring alarams from various monitoring tools via API or Email and we were routing each monit...

• atlassian-support
• cloud
• jira-service-management
• opsgenie

Hi there, I need to find a way to get the user who is on-call (Opsgenie) and use it in a Jira automation rule for a specific notification use case.  I only want to notify through an automation ...

• automation
• opsgenie

We are using OpsGenie to run our on-call schedules and control what SCOM alerts we are routing to our on-call personel. The routing is working perfectly, when our SCOM alerts goes Healthy -> Warn...

• opsgenie

We have 3 small teams and we would like to have all members of every team to be on call during the working hours for 1 week every 3 weeks. So team 1 is on call this week during working hours, team 2 ...

• opsgenie

I am trying to figure out what is the release version of Opsgenie cloud service that is current running and if there is also a roadmap for future releases that we customers can look at.   The ...

• opsgenie
• release
• roadmap

We have two teams in Opsgenie, each set up its own CloudWatch integration. Then we subscribe the two integration API endpoints to our SNS topic to which our CloudWatch alarm publishes. When the alar...

• cloud
• opsgenie

Hi, i have OpsGenie Edge Connector to ack in zabbix, when acked in OpsGenie. I have configured OpsGenie to also close in Zabbix, if i press the close button. I can't really find documentation on h...

• cloud
• opsgenie
• zabbix

Hi, I closed a ticket unexpectedly, which is not related to me and I was new to this tool. So, please help me in solving this issue.   thank you

• cloud
• opsgenie

How about how can I assign a new owner to Opsgenie, change the owner in Jira Service Desk and now I get an email that I should change the owner? "Opsgenie account requires at least one owner. If you...

• opsgenie

Hi   Looks our SSO SSL expired and renewal is not working. we are not able to login to OpsGenie console.   Looking for some quick work around to login to OpsGenie console to continue th...

• opsgenie

I want to stop autorenewal and de-active my account. Please stop renew of this product.  

• cloud
• opsgenie

I've been reading through the API documentation for integration and there seems to be a 20 tag limit. Is that limit on the Alert side AND the user side? Can this limit be increased?  We're inte...

• api
• cloud
• label
• opsgenie

I am trying to create an alert with HTML formatting (in the docs say I can do that) into the description field. The problem is I dont get the correct formatting with a simple <ul> and <li&gt...

• cloud
• opsgenie

Hi Team,   We are trying to integrate mongodb atlas to opsgenie. we need custom alters to trigger in mongodb atlas, for that we have raised mongodb support vendor case and given the script to...

• opsgenie

Through Rest API, we have the ability to create alters and "snooze" them to a later date and time. Once the alter has been snoozed, can we see this alert as an event on a calendar, ie. google calenda...

• calendar
• cloud
• opsgenie

I need assistance in being able to get the tinyId or Ticket number of an opsgenie alert to automatically populate in a Jira Project task when its created. Have it populate either as a comment or a fi...

• cloud
• jira
• opsgenie

Hi, Our company has been using OPsgenie for several years but the amount of alerts received has resulted in the fact that there is such limited filtering applied that the REALLY important alerts are...

• filter
• opsgenie
• spam

Hi there, I'd like to use the Major Incident functionality that is integrated to JSM and managed in Opsgenie. I can't find where I track the SLA performance of the parent Major Incident. The...

• incident
• jira-service-management
• opsgenie
• sla

When using a Team -> Incident Rule, it's possible to "Increase incident’s priority to the highest priority of the alerts associated after incident creation"  This function works well when the...

• opsgenie

This is our setup    so we want the alert only sent to us when the Jira ticket is a P0 Bug-type ticket but the alert is sent with task tickets too. Do you think it's a bug?

• opsgenie

Hello,   What I am trying to do is create an opsgenie alert for backups.   The workflow I have in mind is if a success email comes in, opsgenie ignores. If a failed job email comes in,...

• opsgenie

Hi, I have Opsgenie to Jira integration. It works fine with the Opsgenie summary and description fields, but I can't find a way to extend the Jira tickets with other Opsgenie fields. For example, t...

• cloud
• integration
• jira
• opsgenie

Hi there, I'm trying to replicate similar behaviour to this question behaviour https://community.atlassian.com/t5/Opsgenie-questions/Can-we-close-alerts-in-Opsgenie-with-email-integration/qaq-p...

• cloud
• opsgenie

Hi! Has anyone seen this issue when there is only "Internal service" option available when they tried to add a new service? I want to subscribe to MongoDB atlas but my page looks different than what...

• cloud
• opsgenie

OpsGenie receives alerts from Microsoft Azure Monitor, but the data is not fully visible. Often just a few sentences and then it breaks off. The content of the alert is certainly not large, so this ...

• cloud
• opsgenie