Opsgenie

I'm using an email integration to receive notifications (ups and downs) from Domotz.  They're all coming in, but I don't see this screen, so I can tell OpsGenie to close the alert on an up noti...

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Hi, My organisation has had existing Confluence and Jira accounts. We were trying to add and subscribe to Opsgenie this week.  After clicking on 'Get the App' and linking it to our Jira site, ...

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Hi, Our team uses Opsgenie and OEC with local scripts for processing alerts. For the best experience and better understanding of processes, we want to know how the connection between OEC and Opsgeni...

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We just had to reinstall the OpsGenie plugin into our ServiceNow instances. Currently we have it activated in dev with the API key. When I try to generate an alert in OpsGenie from ServiceNow, I'm ge...

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Hi all!  I wanna know if someone has troubles trying to access Who is on-call view using the Opsgenie App on Iphone. It´s trying yo load the page, but it never ends. Thanks for the help!

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I am looking for documentation/videos on how to leverage our Grafana instance 

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I received an email this morning that our Jira cloud site had been deleted due to a "user request" - I can't find any record of this request and there are only a very small number of people that woul...

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Hello Atlassian Community! We are using OpsGenie to manage our on call schedules and we have a use case where we have 5 shifts per week (Sunday to Thursday) and 5 team members in the rotation. The ...

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What are the potential causes that lead to a user being suspended? Periodically we receive suspended notices for users who have an account setup and SSO Chiclet to access. I'm not understanding the c...

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Hi Team, Could you please elaborate what does this service subscription feature mean and what would be the difference in the visibility or functionality that we get with the enterprise and standard ...

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How can I prevent extra alerts from being created? My team has a Datadog <> OPs Genie Integration that does the following. How can I make it such that we skip step #3 and prevent a creation of...

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Hi all, is it possible to send out a message in Slack Chat when a team member changed the Team Alert Policy ?   i looked through the available docs but i could not find anything, the activity...

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Hi there,  This is not my field of expertise but am trying to solve an issues we are experiencing. First photo shows the results I am currently receiving from Opsgenie via email. I am no longe...

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In opsgenie, when a team is added as a responder, everyone on the on-call schedule is notified. Ideally, I would like opsgenie to notify only the person on call that week.  I'm unable to figure...

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I have a heartbeat set. The email is correct on it. It should trigger every 28 hours if no email ping arrives or if no alert arrives. It has now been several days since the process which is supposed...

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Is there a way to set the team based on Alert Actions? The main problem - the teams have no access to Incoming Call alerts, because the team is not used to redirecting the call, but the following s...

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Every day, I have an automatically generated list of devices that are in a planned outage. I would like to configure Opsgenie to suppress alerts for these devices. Could you please advise if this is ...

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Hello, Folks on my team that do not have opsgenie access would still like to execute genie commands such as `/genie list teams`. When they do so, they receive the message `Matching user is required ...

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I'm trying to create a morning and an afternoon shift. They should not be handled by the same person ever. The night is taken by an actual oncall schedule which is separate and works fine and doesn't...

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I am looking to integrated firebase crashlytics incident management with OpsGenie. Is that direct integration possible?   If not, how can I achieve this incidents from crashlytics alert manag...

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Hi there, If I have a field on a JSM issue called "OpsgenieAlert" with a value of true or false, is it possible in Opsgenie to only create alerts from issues if that value is true?

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I am creating some channels on Slack to notify me of alerts, but I only want alerts when an incident is created. I identified that the alias has a pattern, but when I put that pattern in a Slack filt...

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Does the stakeholder role in opsgenie requires license ?

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I have an interesting question.  My team is kind of Service crazy for Opsgenie, we have over 20 of them and might create more in the future.  Even though I can apparently add as many Servic...

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Hello Team, Good Evening. This is regarding a query that we need your support with. We are using opsgenie and statuspage as tools in our event management platform. As part of this we are having s...

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