The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning
Events
Champions
Release Notes
Community
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning Events Champions Release Notes
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning Events Champions Release Notes

Forums

Articles
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Why do I get different owner formats when I check the details of an alert?

alyne.grieger
alyne.grieger
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
March 5, 2025

 

I have a webhook integration configured so that when it receives an ack, it sends a  notification. However, I noticed that sometimes the owner comes in email format and other times it comes with the user ID. Why does this happen?

Watch
Like Be the first to like this
1037 views

1 answer

1 accepted

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

Post a new question

1 vote
Answer accepted
Brennan Kiely
Brennan Kiely
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 6, 2025

This typically happens if the alerts are being ack'ed from a chat application. You'll want to make sure your users have connected their chat user to their OG user to make it so the ID shows up for all of them moving forward.

https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-slack-app/#Chat-User-Mapping

https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-microsoft-teams-v2/#Chat-User-Mapping

View More Comments
alyne.grieger
alyne.grieger
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
March 7, 2025

Thank you!

Like
Reply
Opsgenie
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
ENTERPRISE
TAGS
AUG Leaders

Atlassian Community Events

    See all events
    Community
    Forums
    FAQs Forums guidelines
    Learning
    About learning Resources
    Events
    Champions
    Release Notes
    Copyright © 2026 Atlassian
    Privacy Policy Notice at Collection Terms Security