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Ops Genie Migration Assistance

michael_m
michael_m
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May 12, 2026

I have been searching endlessly for support from Atlassian to help migrate our ops genie environment over to Jira Managed Services to no end.

 

your customer service form doesnt work with our site URL and as a whole customer service doesnt exist no matter what avenue I try.

 

please can someone reach out and provide assistance to help guide our Ops genie migration.

 

Regards

 

Mike

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1 vote
Scot Wilson
Scot Wilson
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 13, 2026

Hey Michael & Community!
It's Scot from Atlassian's ITSM Support team.

When raising tickets for Opsgenie, please refer to the Atlassian Site that manages your Opsgenie instance, rather than the *.app.opsgenie.com instance.

Atlassian provides support for Opsgenie migrations, and we're always ready to answer your questions about Migration issues and impacts.

Kind Regards,
Scot

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0 votes
Fabian Lim
Fabian Lim
Community Champion
May 12, 2026

Hi @michael_m

If you don't have the expertise to do it yourself, I suggest you look into solution partners that can guide you.  Atlassian support does not provide hands-on migration services.  

Regards,

Fabian

 

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