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We have migrated from Ops Genie to JSM. Our incoming calls create alerts. We would like to be able to have the alert or the incoming calls initiate an incident.
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You can resolve this by creating a JSM Operations automation flow (Operations - Automation - Create flow).
Set the trigger to Alert created, add a condition where the source matches your phone integration, and select the Create incident action.
Since your site is on the Free plan, advanced Operations Automation actions (like creating incidents from alerts) are typically restricted to Premium or Enterprise tiers.
@Arkadiusz Wroblewski Thank you for taking the time to respond, and helping with this. When we migrated from Ops Genie to JSM we purchased a Premium plan, but when building flows in automation I do not have the Trigger option for "Alert Created". Is there something wrong with my account build where it thinks i have a free version of JSM? Or do I need a different/ additional subscription to a different product ?
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That missing "Alert created" trigger usually just means you're in standard project automation instead of the actual Operations automation area. Make sure to look under your Team's Operations tab or Global Automation. You will also need Jira or Team Admin rights to configure it.
If you definitely have the right access and your billing says Premium, reach out to Atlassian Support, as they might just need to finish provisioning those features on your site after the migration.
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