Delay in ack notification in opsgenie

[Selena Llumiquinga Guasumba]

Hello,

Can you help me? I'm having trouble viewing alerts in opsgenie. In the main opsgenie view, alerts are shown with acknowledged: false.

However, when I access each alert, it shows that it ready has the acknoledged

[Bill Sheboy · Accepted solution]

Hi @Selena Llumiquinga Guasumba -- Welcome to the Atlassian Community!

You posted this question in the Atlassian Community: 

https://community.atlassian.com/forums/custom/page/page-id/rules-of-engagement

To directly contact Atlassian Support (when you have a paid license) please work with your Jira Site Admin to do so here: https://support.atlassian.com/contact/#/

Kind regards,
Bill

[Selena Llumiquinga Guasumba]

@Support