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- Empower teams to meet strict SLAs and minimize customer impact
Empower teams to meet strict SLAs and minimize customer impact
June 5, 2019 edited
If you're already using Jira Service Desk, you might want to think about integrating with Opsgenie. The integration takes just minutes to set up and has two main use cases to help IT and Dev teams respond when problems occur.
- When alerts are generated from your monitoring tools, Opsgenie can automatically create issues in Jira Service Desk.
- Likewise, when agents manually create Incidents in Jira Service Desk, Opsgenie can alert the right people and escalate until action is taken.
Watch our video to learn how to set up the integration and to see a brief demo of the bi-directional functionality. After you take a peek, (it's only 3 minutes long) feel free to ask questions or comment below!
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Kate Clavet-D_Amelio
Atlassian Team
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