Opsgenie Migration Office Hours

[#1]

Update Jan 2026: We are currently pausing the opsgenie migration office hours program due to low turnout. We are hoping to launch this program again in the future. If you benefitted or would benefit from this program, please leave a comment on this article. 

Update 7/7:

Now with an EMEA Session! Join us on the 2nd Tuesday starting August 12th. Links below!

Hey Community -

We're hosting monthly Office Hours on Opsgenie migration to Jira Service Management or Compass! Join our support and product teams to discuss the migration process and get your questions answered live.

We’ve been curating resources for our current Opsgenie customers to aide with migrations & keeping existing features by migrating to Jira Service Management or Compass by the cut-off date of April 2027.

As part of our commitment to support you during this transition, the Opsgenie support and product teams will host monthly drop-in office hours live via Zoom on the first Tuesday and first Thursday of each month! We hope for good attendance to expand sessions and include more time zones.

Important: you must register for individual sessions in order to receive the zoom link & calendar invite.
If you know what date you’d like to attend, simply click the direct link below:ALL SESSIONS PAUSED 

As of Jan 2026: Paused until further notice AMER First Tuesdays - 10am EDT	As of Jan 2026: Paused until further notice  AMER First Thursdays - 6PM EDT	As of Jan 2026: Paused until further notice  EMEA Second Tuesdays - 10AM CST
June 03 recording  follow-up July 01 recording follow-up Aug 05 follow-up Sept 02 Oct 07 recording follow-up Nov 04 Dec 02	June 05 recording  July 03 recording unavailable due to technical issues Aug 07 Sept 04 Oct 02 Nov 06 Dec 04	Aug 12 Sept 9 Oct 14 Nov 11 Dec 09

These open-ended sessions allow anyone to ask our technical support and product teams questions about Opsgenie migration to Jira Service Management or Compass. Whether you are new to or experienced with Opsgenie, we are here to assist you with your migration.

What to expect at office hours 

A few words about logistics: 

• Questions will be answered on a first come, first serve basis. 

• We will not spend more than 10 min on each question.

• If you have questions you want answered, please comment them on this post so we can prepare.

• When you get to the Zoom room, please type your question into the chat and we will get to the questions in the order in which they are received. 

• If we run out of time and there are any unanswered questions, we will answer them in a roundup Community post to follow.

• You are welcome to attend multiple office hours.

• We know our Community members are accustomed to contributing to a relevant, polite and constructive conversation, so please respect the same code of conduct in these sessions.

Feel free to bring your questions around:

• Functionalities available in Jira Service Management and Compass

• The migration process to Jira Service Management or Compass

• Your site's recommended migration path

• Upcoming milestones for Opsgenie customers

...Or any other questions you have around the migration process.

Excited? We are too! We can’t wait to meet you, so set yourself a reminder and we’ll see you at Office Hours!

Join our Community Group to be in the loop & get your questions answered in our Forum Q&A

[Andrea Robbins]

Registered for June 5th - hoping to go through our runbook with you all. Thanks!

[Monty]

I'm interested in talking though alert permissions and escalation workflows. We have several IS teams that collaborate with each other for managing resources, and I'd like to understand the best way to provide everyone the visibility they require without bombarding everyone with notifications that may not apply to them.  It seems like if an integration is owned by a Team, the responders field cannot be updated during alert creation, so for some alerts that require multiple teams I'd need to create that integration globally, but that means the team can't self manage it without involving a Jira Admin.

We also have some resources that need to be visible to everyone, but only send notifications to a specific team or escalate to another team. 

[Christine Cheng]

I'm in the waiting room for the March 3 2026 10am ET office hour - is the host going to start the Zoom?

My question: I'd like to see sample migration guide (all three versions), confirming my understanding of the migration flow, and notification setting questions. 

[Joe Manini]

I Agree with Christine, we'd like to see exactly what a migration guide gives you after your migration finishes.

Also are we 100% sure after the migration, no current alerts are broken?

Can we see how you reauthenticate and fix a couple MS-Teams Integartions?

[Joe Manini]

I just reached out to our Atlassian & Jira account managers to see what they say? Also to get my questions answered.  I'd really like to see what a typical migration guide would look like and how it would walk you through the process of fixing your broken integrations.

Also someone on our team believes after the migration finishes, we'd have no alerts. From all that I read, nothing is touched or broken on your current OpsGenie instance. Isn't that the case?

[Monty]

Oh, I signed up for the Thursday 3/5 event so I missed the one from 3/3.  I was hoping that we could cover the actual alert lifecycle in terms of what gets evaluated and in what order. There are a lot of things that impact how an alert is handled. The source could send alert information and the integration can use that to create the alert in a certain way, but then you have global alert policies and team alert policies and global notification policies and team notification policies and then you have maintenance plans and finally you each user can set their own user notification settings.

I wish there was a diagram or flow chart that shows the order that an alert is processed.  I saw some information about order of operations on some of the policy pages, but that seemed to only talk about the policy type for that page and not how it relates to other policies or things that could impact how an alert is handled.  

[Brennan Kiely]

@Monty If you haven't already raised a support ticket for a deeper explanation, you can reach out to our support team for your alert routing questions. We have this diagram in our docs as well: https://support.atlassian.com/opsgenie/docs/alert-notifications-flow/

@Joe Manini & @Christine Cheng - Apologies for the miscommunication here. We thought we had taken down the other sessions. We currently have these session paused due to lack of attendance, but if you reach out to our Opsgenie support team, someone will gladly set up a session to discuss the migration with you and your teams.