Thanks for attending Opsgenie Migration Office Hours - Aug 5, 2025 follow up

[Brennan Kiely]

Hi Community,

Thank you for taking the time to attend our Opsgenie Migration Office Hours on [date]!

We look forward to continuing to work with you to ensure a smooth transition from Opsgenie.

Recap & follow up questions:

After the migration demo we had some great questions from the audience. Those include:

• What settings do I need applied on my account to access the routing, escalation policy, and scheduling functions of JSM?
  • The Operations functions in JSM will be available only after Opsgenie has been migrated into JSM.
• Can you extend the 120 day overlap if needed?
  • Yes! If you need more time to have OG alongside JSM, our engineering team can extend the 120 day limit. We recommend reaching out around day 100 if you anticipate needing an extension.
• Will the current Opsgenie APIs also be available in both JSM and Opsgenie?
  • There currently aren't any plans to completely shut down the OG API endpoints - they will be redirected to the corresponding JSM API endpoints.
• Is it true that in order to have multiple custom routing rules you have to be on the JSM Premium plan (in other words, we can’t be on the Standard plan)?
  • Yes, that's correct. The JSM Standard plan provides Operations features similar to the standalone Opsgenie Essentials plan, which only allows one custom routing rule per team. Other limitations on JSM Standard would be similar to the ones listed in this doc: https://support.atlassian.com/opsgenie/docs/which-features-are-not-available-in-the-essentials-plan/

We also had a couple other questions regarding pricing and JSM features that are being followed up on via support ticket. If you have any additional questions or need clarification the above, please don't hesitate to reach out to us via the support portal.

Best regards,

Brennan, Chris, & Don