Start recording button is locked?

[Gerard Kinneen]

Whats the point in having Loom

If the Start recording button is locked?

I have 70GBs of space on my computer! 

[Nikola Perisic · Accepted solution]

Hello @Gerard Kinneen 

Referring from https://community.atlassian.com/forums/Loom-questions/The-record-button-doesn-t-respond-What-next/qaq-p/3166238 , you should raise a support ticket for Atlassian Atlassian Support 

[Gerard Kinneen]

Where can I find support their ai chatbot wasn't able to tell me how I do that. 

When I use the app the app it locks me out

I Can use it with chrome extension and with web browsing but not with the app I tried seeing if there was a restriction from my computer (none) i i uninstalled the app and installed it again 

[Amanda Barber · Accepted solution]

Hi, @Gerard Kinneen - can you also confirm that you're logged into the same account in the app vs the Chrome extension?

[Gerard Kinneen]

Logged in with the same extention, the same website, and the same app.  

[Amanda Barber]

Can you also confirm the default workspace is correct? You can go to https://www.loom.com/settings/account to check on your default workspace!

[Gerard Kinneen]

Yes "Your account is connected to Atlassian." 

[Amanda Barber]

Ok, you'll want to raise a ticket then: https://support.atlassian.com/contact/#/