Loom account no 2FA

[Maricedes]

Since Loom sold to Atlassian I cannot access my Loom account. I’m being asked for a 2FA code but I never set up an authenticator and I don’t have a recovery key. This is a personal account (not managed). 

Has anyone got ideas on how to log back into Loom?

Thanks

[Kris Klima _K15t_ · Accepted solution]

Hi @Maricedes 

These two articles may help 

• https://community.atlassian.com/forums/Loom-articles/Need-help-with-your-Loom-account-Here-s-how-to-contact-Support/ba-p/3201201
  There's also a non-login option to contact Atlassian Support
• https://community.atlassian.com/forums/Loom-articles/Logging-in-to-Loom-after-your-account-is-moved-to-Atlassian/ba-p/3224114

[Maricedes]

Brilliant! Thanks Kris - will give it a go.