Log in problems

[Turbo Team]

We recently changed email address. I'm trying to log in to the old account and it's sending a pin to the old email which I don't have access anymore. I can't send an email to support, no number to call. I feel so helpless, since this is a business account and we have a lot of videos that we need. can somebody please help us?


[Personal information removed as it is against community guidelines ]

[Brant Schroeder · Accepted solution]

@Turbo Team  I escalated this to Atlassian support.

[Turbo Team]

@Brant Schroeder thank you so much. 

[Tomislav Tobijas]

Hey @Turbo Team ,

I'd suggest checking this answer. Now, if that doesn't help you, there are a couple of options to contact support:

• Need help with your Loom account? Here’s how to contact Support (and get help faster) 👈 try this first

• Atlassian Support: Pricing, Billing & Licensing - if using this, you can select "Your account" > "Log in issues"

One of these things should help, or at least get you to the point where you've raised a ticket so you can get official assistance on the matter.

Cheers,
Tobi

[Turbo Team]

tried that, didnt worked

[Tomislav Tobijas]

@Turbo Team then would probably recommend reaching out to the support team via one of those links above. They can check in the backend how things look and what happened to the old account.

[Turbo Team]

I can't even send a support ticket, it wouldn't let me send the message :( feel so hopeless over here

[Turbo Team]

the old email was contact@t***********s.net - which is a business account. we just got billed by December. and now our new email is contact@t***********.com