Cannot access my migrated Loom account

[Seva Mozhaev]

I have changed my email address over to a new one and I didnt realise that the email I changed to already had a Google sign in account for Loom.

I have tried everything, using the AI chat to fix it but I am completely locked out from the main account with all my videos and data over the past 2+ years.

The AI told me to escalate it to an engineer but that also doesnt work so here i am in the community.

[Kris Klima _K15t_]

Hi  

Atlassian is in the process of migrating Loom accounts to the Atlassian account infrastructure.

You can read more here (including instructions): https://community.atlassian.com/forums/Loom-articles/Logging-in-to-Loom-after-your-account-is-moved-to-Atlassian/ba-p/3224114

If the problem persists, check this guide which also shows how to contact Atlassian support using a no-login option: https://community.atlassian.com/forums/Loom-articles/Need-help-with-your-Loom-account-Here-s-how-to-contact-Support/ba-p/3201201

[Seva Mozhaev]

Hey @Kris Klima _K15t_ - thank you for the reply.

I tried option 1: failed
I tried option 2: failed

please see below:

[Kris Klima _K15t_]

@Seva Mozhaev 

I'm going to request Atlassian Support have a look.