why is jira deactivated

[arjun vaidya]

Your Jira Cloud subscription has been deactivated due to inactivity, and the data will be permanently deleted soon.
Please contact us immediately if you need assistance.

[Marc -Devoteam-]

Hi @arjun vaidya 

It has been deactivated based on the fact that the instance has not been used for over a reasonable amount of time.

The Org admin of your Free instance will have been sent mail on this several times.

Raise a Billing and License support request to re-activate the instance, hopefully this hasn't been quite some time ago.

otherwise the instance could be already purged.

[Fazila Ashraf]

Hi @arjun vaidya 

In addition to the information shared by Marc, here is the documentation on reactivating the site -> https://support.atlassian.com/subscriptions-and-billing/docs/reactivate-a-subscription/

It is important to note that 'Your app’s data is retained for 15 days (for free subscriptions) or 60 days (for paid subscriptions) after cancellation.'