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where does the try for free message go to? My admin is not receiving user requests

Ronny Mkhwanazi
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May 29, 2026

I want to integrate with Outlook but its says access request sent to Admin. 

Our admin is not receiving these requests. 

1 answer

0 votes
Arkadiusz Wroblewski
Community Champion
May 29, 2026

Hello @Ronny Mkhwanazi 

Marketplace app requests go to Organization Admins, not Jira project admins. Your admin can approve them directly in the UI at admin.atlassian.com under Apps > Manage apps > Requested apps. 

Also, keep in mind that some Outlook integrations require approval from your Microsoft 365 admin as well.

https://support.atlassian.com/organization-administration/docs/review-product-requests/ 

https://support.atlassian.com/organization-administration/docs/managing-marketplace-app-and-user-requests/ 

Best,

Arkadiusz🤠

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Product Admin
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