where do I get the system info server id to create license?

[DeRuntz Lars RAININ]

where do I get the system info server id to create license?

I see a settings icon, and then down to 'System', but there is no System Info link like what the instructions say.

[Nic Brough -Adaptavist- · Accepted solution]

You are using Jira Cloud.

These do not have a server id, which is not a problem because you don't need it.

You do not get licences for Cloud systems, you buy a subscription to a service.

So, this takes us back to the question of what you are trying to do.  Are you trying to renew your subscription?

[DeRuntz Lars RAININ]

I'm really stuck in the server install.  I think its a catch 22 because I can't get the server id if I haven't finished the server install.

[Nic Brough -Adaptavist-]

Ah, ok, if you're part way through the install, then no,  there is no server info page to get to.

However, as you go through the install screens, it will ask you for a licence at some point.  On the page that it asks you for a licence, the server ID will be displayed.

[DeRuntz Lars RAININ]

That is something.  But I think it is still an issue.  

I get to a page that talks about going to the my.atlassian page to generate/install a license.  I don't recall much else on that page, but I will go back and see.

[DeRuntz Lars RAININ]

[DeRuntz Lars RAININ]

Then I get bumped into this sort of loop.  I can see redirects and eventually I am at the login page again.

[DeRuntz Lars RAININ]

So maybe something wrong with my account?

[DeRuntz Lars RAININ]

This is the gotcha part:

[Nic Brough -Adaptavist-]

Actually, the gotcha part is the screenshot of the licence set-up screen tells us there's something wrong - Jira is working, but your browser is not rendering the pages correctly.  The licence box should be a box, not a line, and you're missing the display of half of the things on that screen, including the server id.

It looks like you're using a broken browser to do the set up, could you try switching to another browser?  A recent Chrome or Firefox would be best.

[DeRuntz Lars RAININ]

I just figured that out.  I installed Microsoft Edge because I saw some other issues with rendering and thought that it could be relevent... and when I opened the Access Jira" page in Edge, the SERVER ID was right there.... I copied and plugged that in to the accounts view licensne,a dn then a big hash was generated that I put back in the install process.

All looks to be complete now thanks!

[Vikrant Yadav]

Hi @DeRuntz Lars RAININ  On Cloud instancee you are looking for Server ID. Server ID only avaialble for JIRA Server or Data Center not for CLoud. 

[DeRuntz Lars RAININ]

I am trying to setup a local instance in house, so we can move a database from a 3rd party contractor, to in house.

I was trying to find system info, but the only thing close to the instructions in online, in cloud, I do not see anywhere to get server id locally on the system.

So a matter of context, where should I start, for looking for the server id look up?

It seems a catch 22 where I can run anything in the instance because the instance isn't complete.

All assistance is greatly appreciated.

[Nic Brough -Adaptavist-]

Your server id on Server is under Admin -> System information and also shown on Admin -> Licence

I notice your earlier screenshot is of Admin -> General settings (and of a Cloud system, not a Server install) - that's the right area, you'll find system information is available in the left hand menu on a server installation.

[DeRuntz Lars RAININ]

If the server version is not setup, because it needs a server id, how do I get to Admin -> System Information?

I went into the cloud version, because I cannot find any other way to access anything.

The server install takes me in to my.atlassian.com, but where do I start, when I am stuck in the install?

[Fabian Lim]

Go to System -> System Info.  Then Search for Server ID

[DeRuntz Lars RAININ]

This is the online/cloud site?  I get to the settings icon, to System, but do not find a System Info. link.

[DeRuntz Lars RAININ]

[DeRuntz Lars RAININ]

No System Info, no Server ID

[DeRuntz Lars RAININ]

Ms Edge was required. IE11 wasn't showing everything.  solved and installed.