when creating an issue via email, is it possible to have JIRA ignore the email signature?

[Justin Corcoran]

Is there any way to configure JIRA to ignore email signatures when creating issues from email? Could I start my signature with a horizontal rule made up of hyphens, and then tell JIRA to ignore anything after "-----"?

[JamieA · Accepted solution]

Have a look at the "split regex" param in http://confluence.atlassian.com/display/JIRA/Creating+Issues+and+Comments+from+Email

[Justin Corcoran]

that sounds like exactly what i'm looking for, but I can't seem to get it to work. Here are the handler parameters i've set up:

project=ISSUE, issuetype=1, createusers=false, bulk=forward, splitregex=/*400 Lakeview Parkway*/

where "400 Lakeview Parkway" is in my email signature, and i'd like everything after that (and including that) to be ignored.

Any idea what I'm missing?

[JamieA]

I'd try /.*400 Lakeview Parkway.*/

This is a useful site for testing java reg exps: http://myregexp.com/

[Justin Corcoran]

i'm not very familliar with regex, so i wasn't sure how to use that website. I'll have one of our developers check it out and see if they can come up with an expression that will work. I tried the one you suggested, but it still isn't working correctly.

[Justin Corcoran]

did some more research. it looks like the splitregex param is only available for the RegexCommentHandler handler, which doesn't sound like it will create issues. Is that true? If so, do you have any other suggestions?

[Adolfo Casari]

I think you are right, the regex feature applies to comments only, not when creating an issue from the email.

[Sam Omidi]

Take a look at here https://jira.atlassian.com/browse/JSD-1569

The difference is in footer and body of the email

Cheers