Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

what is the notification hierarchy in a Software Project Type (reporter vs assignee vs watcher)?

Rosa M Fossi
Contributor
October 30, 2018

Hello Community,
I'm trying to figure out which notifications apply and in what order (if any?) when an user is reporter&watcher&assignee or any combination of those three (in a software development project). 

In our environment:
REPORTER: VERY few notifications; issue created, commented and resolved. 
ASSIGNEE:  few notifications; issue created, assigned, commented, reopened, moved.
WATCHER: most notifications; issue updated, resolved, commented, moved, generic. 

Most common scenario is Dev User opens a ticket, and then assigns the ticket to themselves.   That makes them the reporter AND assignee.    Will they receive notifications for everything that applies to reporter AND assignee?  And if they want to receive more notifications they could add themselves as watchers?

1 answer

1 accepted

0 votes
Answer accepted
Nic Brough -Adaptavist-
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
October 30, 2018

There is no heirarchy.

Let's say you've set up a scheme that sends to all three of those sets of people.  If a person is one of those three, they get included in the email.  If they are in 2 or 3 of those sets, they get included, but Jira de-duplicates so they don't get 2 or 3 emails.

Suggest an answer

Log in or Sign up to answer