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webhooks with Jira question

Datadog dev
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November 21, 2018

I'd like to be able to pull data out of Jira for the two following fields:-

1. The Number of tickets that have been created in my team per month

2. The resolution time of tickets

I've been told that creating a webhook is the best way to do this, can anyone help?

1 answer

0 votes
Jonathan Schemmel November 21, 2018

Not a pro at this by any stretch of the imagination, but I'll try a crack at number 1:

If your team is posting tickets on 1 board, then you could create a webhook to trigger on an issue being created.  You would also want to configure it to only fire off with a JQL query where it has to either match the name of your project or the names of people on your team. E.g. project = "ProjectName" AND (creator = "Name1"  or creator = "Name2").   Your endpoint would have to keep track each time it's hit by the webhook as well.  You can configure your endpoint to send off an email at the end of each month with the number on the counter to get that number.  

Sorry if that isn't the best of help first time posting :) goodluck!

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