we are unable add one user in Jira project

[ltammineni]

Hi Team,

We are unable to use in Jira project role.

asharma8@equinix.com

we are getting below error , please check and confirm

[Karan Sachdev]

Hey @ltammineni

Welcome to Atlassian Community!

Have you recently invited the user to your site? If the user hasn't logged in yet, it might be related to this scenario: https://jira.atlassian.com/browse/CLOUD-12745

You may follow the workaround stated in this feature request, and also add your vote.

Thanks!

[Nikola Perisic]

Welcome @ltammineni 

Currently, there are no incidents on Atlassian status regarding your error. Have you checked if this user is part of your organization through User Management from Atlassian administration?

[Gor Greyan]

Hi @ltammineni

Welcome to the Atlassian Community!

Did you check if the user was added to your organization?
Also, check the license count in the  Administration → Billing → Manage subscription section.

If the above-mentioned is okay, I suggest opening a ticket on Atlassian Support.

https://support.atlassian.com/contact/#/