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2 answers

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Answer accepted

Kenny,

Atlassian Cloud does not support LDAP so you will need to use SAML. You can learn more here: https://confluence.atlassian.com/cloud/compare-atlassian-cloud-vs-server-744721664.html

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0 votes

Jira can't know what directory you want to add until you tell it! As and admin, you can add directories in there.

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I should have guessed you were on Cloud, sorry. Your doc link is for Server only.

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