unable to run the command sh startup.sh

[Sreenithya CR]

Hi 

Am getting the below message when running Sh startup.sh on terminal (macos) 

Server startup logs are located in /Users/sreenithya/Downloads/atlassian-jira-software-8.13.0-standalone/logs/catalina.out

Using CATALINA_BASE:   /Users/sreenithya/Downloads/atlassian-jira-software-8.13.0-standalone

Using CATALINA_HOME:   /Users/sreenithya/Downloads/atlassian-jira-software-8.13.0-standalone

Using CATALINA_TMPDIR: /Users/sreenithya/Downloads/atlassian-jira-software-8.13.0-standalone/temp

Using JRE_HOME:        /Library/Java/JavaVirtualMachines/jdk-14.0.2.jdk/Contents/Home

Using CLASSPATH:       /Users/sreenithya/Downloads/atlassian-jira-software-8.13.0-standalone/bin/bootstrap.jar:/Users/sreenithya/Downloads/atlassian-jira-software-8.13.0-standalone/bin/tomcat-juli.jar

Using CATALINA_PID:    /Users/sreenithya/Downloads/atlassian-jira-software-8.13.0-standalone/work/catalina.pid

****************************************************************************

*******      Wrong JVM version! Jira requires 1.8 or 11 to run.      *******

****************************************************************************

***

*** Output of java -version command is:

NOTE: Picked up JDK_JAVA_OPTIONS:  --add-opens=java.base/java.lang=ALL-UNNAMED --add-opens=java.base/java.io=ALL-UNNAMED --add-opens=java.rmi/sun.rmi.transport=ALL-UNNAMED

java version "14.0.2" 2020-07-14

Java(TM) SE Runtime Environment (build 14.0.2+12-46)

Java HotSpot(TM) 64-Bit Server VM (build 14.0.2+12-46, mixed mode, sharing)

*** (End of output) ***

***

*** If you want Jira to start using this JVM

*** set environment variable 'ignore_jvm_version' to 'true'

***

[Martin Bayer _MoroSystems_ s_r_o__ · Accepted solution]

hi @Sreenithya CR welcome :)

You always must use Java in version described in supported platforms document. FOr your Jira 8.13.0 it is: https://confluence.atlassian.com/adminjiraserver/supported-platforms-938846830.html

[Sreenithya CR]

Thank you..

I have downloaded Java 11 version and could able to startup successfully...

[Prince Nyeche]

Hi @Sreenithya CR 

Welcome to community. The error is pointing to "Wrong JVM version! Jira requires 1.8 or 11 to run." did you try to pointing JAVA_HOME to the right path in the Environment variable?

[Sreenithya CR]

i did, but was not helpful.

So i downloaded java 11 version and start up went well.

Thank you....