unable to retrieve bug under an epic using filter

[tommy.lu]

Hi, I am trying to add a filter on our board that will return all jira items that has a salesforce field that is not empty.  The filter works fine, except for the items that is a subtask under an epic.

for example, for this query, a straight bug that has a a salesforece number filled in the salesforce field, it gets retrieved.

however, if the same bug that is moved under an epic, then this bug won't be retrieved by the filter.

Following is the example of the JQL.

project = Team_Name AND "Team SalesForce Case ID[Short text]" is not EMPTY AND status != Done ORDER BY created DESC

any suggestion how to fix the JQL to retrieve the complete list, is greatly appreciated.  Thank you.

[Trudy Claspill]

Hello @tommy.lu 

Welcome to the community.

You mentioned two things:

- an item that is a "subtask" under an epic

- moving a bug under an epic

"Subtask" is a specific type of issue. Are you actually working with Subtask type issues?

When you move the bug under an Epic, exactly what steps are you taking to accomplish that? Is the moved bug still visible on the board if you don't activate the new filter?