unable to login with two factor authentication

[Allam venkatanaga mahesh]

Hi,

I am unable to login with two factor authentication, please help me.

[Sushant Verma]

Hi @Allam venkatanaga mahesh 

Welcome to the community!

Hope below documents will help you.

https://support.atlassian.com/atlassian-account/docs/login-issues-related-to-two-step-verification/
https://support.atlassian.com/atlassian-account/docs/manage-two-step-verification-for-your-atlassian-account/

Regards,
Sushant Verma

[Allam venkatanaga mahesh]

Hi @Sushant Verma,

Thank you for quick response.

I would like to inform you that I tried all the steps to disable my two factor authentication, but unable to do that as I changed my phone and don't have recovery key with me.
Please help me to solve this issue.

[Sushant Verma]

Hi @Allam venkatanaga mahesh 

Please follow this doc once, This will have all the steps to make an emergency recovery key and many more.

https://support.atlassian.com/atlassian-account/docs/manage-two-step-verification-for-your-atlassian-account/

Regards,
Sushant Verma