unable to add people to areas

[Robert Matthews]

Hi, when i try to add people to a Jira area, i get the following error come up:

Hash 1UL5W6H Trace 87ac534c716e42fdb207084bc18d9cdf

[Arkadiusz Wroblewski]

Hello and Welcome to Atlassian Community @Robert Matthews 

That can happening to you [CLOUD-12334] Inviting or adding users from Project -> People section can result in Hash errors. - Create and track feature requests for Atlassian products.

Best,

Arek🤠

[Robert Matthews]

Hi Arkadiusz, 

i thought that might be the case however, i am an admin for the area so still confused why i cant add people.

[Arkadiusz Wroblewski]

This Failures Occuring mostly during Permission problems, but to say deterministic, probably you will be forced to involve Support, because they see Backend.

[Brandon Viertel]

Morning @Robert Matthews,

First off, welcome to the community!

Your question is quite vague - if you can provide any other bits of information we can guide you better. There are quite a lot of reasons why an error could appear. 

When you say Jira area, I'm assuming you're referring to the People & Access area, attempting to assign a user to a role within a space? Can you verify that the user you are attempting to add has the correct license?

Thanks!

Brandon

[Robert Matthews]

Hi Brandon, 

So i am admin for an area and when i click 'add person' i get an error message come up saying 'unable to add Mr Jones' and then that error code.