unable to add comments

[간민호]

hi ~

today i got upgrade server from 8.20.6 to 9.0.0

everything is ok and work well but, only one problem..

we cant able to add comments on project issue,

i check every project authority, is ok.

but we cant add!!

i can do edit, remove is ok done well, and write comments is ok but when i click the add button it dosent work. didnt show me like any error meg too..

how can i do..? help me plz..

[Fabio Racobaldo _Catworkx_]

Hi @간민호 ,

welcome to the Atlassian community!

Please could you check atlassian-jira.log file on server and provide us more information about what happens when you try to add a comment?

Fabio

[간민호]

hi bro. please check my log haha

2022-07-01 08:11:16,110+0900 index-writer-stats-WORKLOG-4-0 INFO [c.a.jira.index.WriterWithStats] [JIRA-STATS] [index-writer-stats] WORKLOG : total stats: {"addDocumentsMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{}},"deleteDocumentsMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{}},"updateDocumentsMillis":{"count":11,"min":0,"max":4,"sum":4,"avg":0,"distributionCounter":{}},"updateDocumentConditionallyMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{}},"updateDocumentsWithVersionMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{"10":0,"100":0,"500":0,"1000":0,"5000":0,"10000":0,"30000":0,"60000":0}},"updateDocumentsWithVersionSize":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{"1":0,"10":0,"100":0,"1000":0,"10000":0}},"replaceDocumentsWithVersionMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{"10":0,"100":0,"500":0,"1000":0,"5000":0,"10000":0,"30000":0,"60000":0}},"replaceDocumentsWithVersionSize":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{"1":0,"10":0,"100":0,"1000":0,"10000":0}},"optimizeMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{}},"closeMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{}},"commitMillis":{"count":10,"min":0,"max":4,"sum":20,"avg":2,"distributionCounter":{}}}, index writer version cache stats: {"put":0,"get":0,"getFound":0,"clear":11,"clearSizeExceeded":0}, index writer searcher stats: {"createNew":0,"reuse":0}
2022-07-01 08:11:16,110+0900 index-writer-stats-WORKLOG-4-0 INFO [c.a.jira.index.WriterWithStats] [JIRA-STATS] [index-writer-stats] WORKLOG : snapshot stats: {"addDocumentsMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{}},"deleteDocumentsMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{}},"updateDocumentsMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{}},"updateDocumentConditionallyMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{}},"updateDocumentsWithVersionMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{"10":0,"100":0,"500":0,"1000":0,"5000":0,"10000":0,"30000":0,"60000":0}},"updateDocumentsWithVersionSize":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{"1":0,"10":0,"100":0,"1000":0,"10000":0}},"replaceDocumentsWithVersionMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{"10":0,"100":0,"500":0,"1000":0,"5000":0,"10000":0,"30000":0,"60000":0}},"replaceDocumentsWithVersionSize":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{"1":0,"10":0,"100":0,"1000":0,"10000":0}},"optimizeMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{}},"closeMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{}},"commitMillis":{"count":0,"min":0,"max":0,"sum":0,"avg":0,"distributionCounter":{}}}, index writer version cache stats: {"put":0,"get":0,"getFound":0,"clear":0,"clearSizeExceeded":0}, index writer searcher stats: {"createNew":0,"reuse":0}
2022-07-01 08:11:41,380+0900 http-nio-8080-exec-18 url: /rest/wrm/2.0/resources; user: mino WARN mino 491x11521x2 x71vax 192.168.0.1 /rest/wrm/2.0/resources [c.a.j.plugin.editor.RteDataProvider] "jira.rich.editor.content" context supports only CSS resources, please review atlassian-plugin.xml, some <resource> or <dependency> is including different resource type.
2022-07-01 08:11:41,381+0900 http-nio-8080-exec-18 url: /rest/wrm/2.0/resources; user: mino WARN mino 491x11521x2 x71vax 192.168.0.1 /rest/wrm/2.0/resources [c.a.j.plugin.editor.RteDataProvider] "jira.rich.editor.content" context supports only CSS resources, please review atlassian-plugin.xml, some <resource> or <dependency> is including different resource type.
2022-07-01 08:11:41,381+0900 http-nio-8080-exec-18 url: /rest/wrm/2.0/resources; user: mino WARN mino 491x11521x2 x71vax 192.168.0.1 /rest/wrm/2.0/resources [c.a.j.plugin.editor.RteDataProvider] "jira.rich.editor.content" context supports only CSS resources, please review atlassian-plugin.xml, some <resource> or <dependency> is including different resource type.
2022-07-01 08:11:41,381+0900 http-nio-8080-exec-18 url: /rest/wrm/2.0/resources; user: mino WARN mino 491x11521x2 x71vax 192.168.0.1 /rest/wrm/2.0/resources [c.a.j.plugin.editor.RteDataProvider] "jira.rich.editor.content" context supports only CSS resources, please review atlassian-plugin.xml, some <resource> or <dependency> is including different resource type.
2022-07-01 08:11:41,381+0900 http-nio-8080-exec-18 url: /rest/wrm/2.0/resources; user: mino WARN mino 491x11521x2 x71vax 192.168.0.1 /rest/wrm/2.0/resources [c.a.j.plugin.editor.RteDataProvider] "jira.rich.editor.content" context supports only CSS resources, please review atlassian-plugin.xml, some <resource> or <dependency> is including different resource type.
2022-07-01 08:11:41,381+0900 http-nio-8080-exec-18 url: /rest/wrm/2.0/resources; user: mino WARN mino 491x11521x2 x71vax 192.168.0.1 /rest/wrm/2.0/resources [c.a.j.plugin.editor.RteDataProvider] "jira.rich.editor.content" context supports only CSS resources, please review atlassian-plugin.xml, some <resource> or <dependency> is including different resource type.
2022-07-01 08:11:41,381+0900 http-nio-8080-exec-18 url: /rest/wrm/2.0/resources; user: mino WARN mino 491x11521x2 x71vax 192.168.0.1 /rest/wrm/2.0/resources [c.a.j.plugin.editor.RteDataProvider] "jira.rich.editor.content" context supports only CSS resources, please review atlassian-plugin.xml, some <resource> or <dependency> is including different resource type.
2022-07-01 08:11:41,381+0900 http-nio-8080-exec-18 url: /rest/wrm/2.0/resources; user: mino WARN mino 491x11521x2 x71vax 192.168.0.1 /rest/wrm/2.0/resources [c.a.j.plugin.editor.RteDataProvider] "jira.rich.editor.content" context supports only CSS resources, please review atlassian-plugin.xml, some <resource> or <dependency> is including different resource type.
2022-07-01 08:12:16,062+0900 Caesium-1-3 INFO ServiceRunner [c.a.j.issue.index.DefaultIndexManager] Start to check for index consistency.
2022-07-01 08:12:16,066+0900 Caesium-1-3 INFO ServiceRunner [c.a.j.issue.index.DefaultIndexManager] Index consistency check finished. indexConsistent: true; timeToCheckIndexConsistency: 3 ms
2022-07-01 08:12:16,067+0900 Caesium-1-3 INFO ServiceRunner [c.a.jira.servlet.ApplicationStateResolverImpl] Checking index consistency. Time taken: 4.677 ms

[Fabio Racobaldo _Catworkx_]

Hi @간민호 ,

it is not useful. Please try to add a comment and retrieve logs from atlassian-jira.log file in that period of time.

[간민호]

@Fabio Racobaldo _Catworkx_ 

Hi, thanks for ur interest

i can find reason, Some of the plug-ins were incompatible.

"Canned Responses for JIRA"

this app have problem :)

so i disable the plugin and request for update 

thanks

[Fabio Racobaldo _Catworkx_]

Great!