two ways authentication issue (need to be rest)

[Ahlam Al Balushi]

we can not logging by using the email : "HTO NOC Team" <HTONOCTeam@htoman.com>

also the authentication code can not be received , can you support to sharing another method to access ?

[Marc -Devoteam-]

Hi @Ahlam Al Balushi 

As mentioned by @Nikola Perisic , you address is probably on a suppression list.

Are you the Org admin of your instance, if not contact your admin to see if they can unblock you or you would need to raise a support ticket.

[Nikola Perisic]

Hello @Ahlam Al Balushi 

What error message do you receive? Possible cause of you not receiving the email is because your email has been added to the supression list from Atlassian.

[Ahlam Al Balushi]

@Marc -Devoteam- @Nikola Perisic   I’m following up regarding the user account for our team HTOMNOC, associated with the email address HTONOCTeam@htoman.com.

We successfully reset the password; however, we have not received the authentication code required to complete the login process.

Thank you for your assistance.

[Nikola Perisic]

Hello @Ahlam Al Balushi 

No, we cannot do that, because we are not employed by Atlassian. For this contact Atlassian support.

[Ahlam Al Balushi]

@Product Development kindly support us to get the authentication code for HTONOCTeam@htoman.com account 

[Nikola Perisic]

@Ahlam Al Balushi as mentioned by Marc and myself, you need to go to the Atlassian Support site which you can find in our replies.