soical media integration

[Arwa]

is it possible to integrate whatssap /Facebook /Instegram /Email /website help 
with jira to automatically open ticket and the team replay the customer from the same ticket on jira ?

[Seon Shakespeare · Accepted solution]

Hi Arwa,

Welcome to the community!

Jira itself doesn't have direct integrations for all those platforms, but my recommendation would be to explore these options:

1. Atlassian Marketplace:

   • Search for Integrations: Your best bet is to start with the Atlassian Marketplace (https://marketplace.atlassian.com/). Search for terms like "omni-channel support," "social media integration," or specific platform names (e.g., "WhatsApp Jira integration").

2. Jira Service Management (JSM):

   • Email and Portal: JSM is excellent for handling email requests and has a customisable customer portal.
   • Potential Workarounds: While not as seamless as direct integrations, you could explore using email forwarding or linking to your JSM portal from your other channels as interim solutions.

3. Custom Integrations (Advanced):

   • Jira API: If you have development resources, you can use Jira's API to explore custom integrations with other platforms. However, this is more complex and requires ongoing maintenance.

I hope this helps!

[Arwa]

Thank you Seon !

[Seon Shakespeare]

You're very welcome, Arwa! Feel free to mark my comment as the accepted solution, so others can find it easily. Cheers!