sent mail from outlook to jira.

[Mesfun Habtab]

We want to create jira tickets by sending mail from outlook to jira. I have found a general instruction on the atlassian website on how to configure it. We have defined several projects in jira. I want to sent an e-mail to jira and that jira creates a ticket in a specific project based on the e-mail I sent. Do I have to mention the projects name in the subject box of the new mail message box in outlook? Is there something that needs to be configured in jira with regard to this? Is there a working example of this?

[Angélica Luz]

Hi Mesfun,

Welcome to Atlassian Community!

I saw that you created a ticket with our support related to the same question and they are already helping you, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead.

Once it's resolved, feel free to share the resolution here to help other community members that may face the same issue.

Regards,
Angélica