screens

[Gaia Tamir Azran]

hi, i created a screen with 4 fields and i want that screen to pop when :

a.a ticket is moved from 'in progress' to 'waiting for approval'

b.one of those 4 fields are empty.

i encounter 2 problems:

a.not all 4 fields are seen in my screen - it "ignores" one of the fields and puts 'comment' fields which i didnt put instead.

b.i did not find a way to choose in my workflow to pop that screen only when one or more of those fields are empty. to the screen pops anyway when the ticket is moved from 'in progress' to 'waiting for approval'

[BHUSHAN PATIL]

Hi Gaza Tamir Azran,

Possible Causes & Fixes:

1. Field Context Configuration

   • Check if the missing field is available in the Field Configuration Scheme and associated with the issue type.
   • Go to Issues → Field Configurations, and ensure the field is not hidden.

2. Field Screen Scheme

   • Ensure the field is added to the correct screen used in the workflow transition.
   • Navigate to Issues → Screens, open your custom screen, and verify all 4 fields are listed.

3. Field Context  If Custom Fields)

   • If it's a custom field, check its context:
     • Go to Issues → Custom Fields → Configure.
     • Ensure the field is available for the relevant project and issue type.

[Anthony Morais]

 Hi @Gaia Tamir Azran  Welcome to the Atlassian Community!

What you’re trying to achieve showing a field only when transitioning between specific statuses isn’t possible natively in Jira Cloud.

In Jira, transition screens can display fields during workflow transitions, but they always appear every time that transition occurs, not conditionally based on whether a field is empty.
If you want to keep your layout clean, you can add those fields to the issue layout and set them to Hide when empty they’ll appear only when they have a value.

Regarding your other question about missing fields on the screen:
If one of your four fields isn’t appearing and the “Comment” field is shown instead, that’s usually related to Field Configuration or Context.
Please check the following:

Go to Jira settings → Work Items → Field Configurations, and ensure the missing field is not hidden.

Go to Work Items → Custom Fields → Configure, and make sure the field’s context includes this project and issue type.

Open Work Items→ Screens, edit the transition screen you’re using, and confirm all four fields are listed.

That should ensure the correct fields appear when the screen pops up.

Hope this helps!

[Rilwan Ahmed]

Hi @Gaia Tamir Azran ,

Welcome to the community !!

"a.not all 4 fields are seen in my screen - it "ignores" one of the fields and puts 'comment' fields which i didnt put instead. "

-- Comment field becomes visible as soon as you add any screens to transitions.
You don't need to add comment field in the screen. Still it becomes visible in the transition.