rename site's subdomain name

[박경권]

I've tried to update product's URL

but 'update url' button is dimmed.

How to rename it?

e.g. a.atlassian.net -> b.atlassian.net

[Trudy Claspill]

Hello @박경권 

I believe you cannot change the URL for a Free subscription. The button is disabled on my Free site also, but I see it enabled on paid subscription sites.

[박경권]

Can I ask you just one more question?

If I purchase a paid subscription and change the subdomain, what happens to the old domain?

Can the old domain still be a domain that can be used by someone?

I hope someone can use the old domain.

Because I used a subdomain outside my authority.

Thank you ! :D

[Trudy Claspill]

No the domain can't be reused if you use the rename option. Atlassian sets up automatic redirection from the old name to the new name.

If you need to release the original name so it can be claimed by somebody else, then you need to set up a new site and move your data to the new site. Then you can delete the original site which will release the domain for reuse.

[박경권]

How can I set up a new site?

Can I set up a b.atlassian.net site with an account from a.atlassian.net?

I would really appreciate it if you could let me know the specific process.

[Trudy Claspill]

Your site exists under an Organization. An Organization Admin can follow the instructions in this document to add another Product. When the screen comes up to select the site to which you want to add the product, there is a button for New Site. Using that button you can add a new site URL to your organization and add the the Jira product to the new site under your Organization.

https://support.atlassian.com/organization-administration/docs/add-a-new-product-to-your-organization/

Then you can follow this document to execute a Cloud-to-Cloud migration for your Jira content.

https://support.atlassian.com/migration/docs/perform-a-cloud-to-cloud-migration-for-jira/